Player 4.0 error during installation - Error 1920

[admin]

Hey All,

I am trying to do a clean install of VMware Player 4.0 on Vista SP1-32 bit.

It fails if I run the install silently OR using the GUI.

The error in my logs is:

Error 1920.  Service VMware Authorization Service (VMAuthdService) failed to start.  Verify that you have suffiicient privileges to start system services.

Obviously I am running it with admin credentials.

This seems to have something to do with "scheduling firewall exceptions"  as I also have these log entries:

SchedFirewallExceptions:  Component '_vmware_authd.exe.7126C806_BF99_11DF_81D2_9CDCDED72085' action state (1) doesn't match request (2)
SchedFirewallExceptions:  Component '_vmware_authd.exe.7126C806_BF99_11DF_81D2_9CDCDED72085' action state (1) doesn't match request (2)
SchedFirewallExceptions:  No firewall exceptions scheduled

--Windows Firewall is disabled through GPO.

Thanks for any ideas -- I had no trouble installing v3.1.4 on the same workstations.

Drew

[continuum]

we have seen similar cases where enabling the windows-firewall during setup helped

[admin]

Thanks for the reply.  I was able to install it on one workstation after enabling the firewall.  I can't do that site-wide though, as it is disabled through GPO.

I am going to try messing with the .MSI/.MST to see if I can disable the process of creating the Windows Firewall exceptions, since we have another firewall in place.

If that fails, I may try to write a script to enable Windows Firewall, start the service, stop the service, then disable Windows Firewall.

Drew

[admin]

I enabled and started the Windows Firewall and Base Filtering Engine services.  I am getting fewer errors, but I am still getting the same error about not having permission to start the VMware Authorization Service.

Drew

[continuum]

do you have HKEY_LOCAL_MACHINE\SAM\SAM\Domains\Account\Aliases\Names\__vmware__
and is that key writeable for the installer ?

[admin]

I'll check....

I also found out that it may be because the  Vmauthd service may not be installing.  I am using an extracted version of the MSI (just like I did in 3.1.4), which may be causing the Vmauthd service not to be installed.

I will try running the traditional Setup.exe with the ADDLOCAL=ALL parameter and see if that helps.

Drew

[continuum]

look in this forum - a guy posted a silent install command for VMplayer recently
maybe that helps

[admin]

I'm still fighting with this, but I found some new information.  This comes from the Windows logs DURING installation.

In the Windows System Log:

The Vmware authorization service failed to start due to the followin error:

The application has failed to start because its side-by-side configuration is incorrect.  See application log for more detail.

IN the Windows Application Log:

Activation contect generation failed for "Path to VMware Player\vmperfmon.dll".  Dependent assembly microsoft.vc90.crt could not be found.

More research to come!

Drew

[admin]

No luck, I resolved these errors by installing Visual C++ 2008 Runtime, but I still get the firewall errors.  I am getting the errors on some workstations where the firewall is set to Automatic (and is started), and also on workstations where the firewall service is disabled.

Drew