Hello community,
How are you all? I hope you are fine ![]()
I tried to install VMWare Player 7 and therefore uninstalled the older version. Now I have the issue, that the error above shows up and the logs read as follow:
"
20150108090533:ERROR** CBootstrapCmd::LuaAssert: Assert failed - Attempting to install Player on an unsupported operating system.
20150108090533:INFO wWinMain:Checking exceptions [41]
20150108090533:INFO wWinMain:Handle error
20150108090533:INFO HandleError: Handling error: [41] lang [1033]
20150108090533:ERROR** HandleError: Encountered fatal error id: 41
20150108090533:ERROR** HandleError: Message: [Error: This product can only be installed on 64bit Windows 7 or newer Operating Systems.]
20150108090533:ERROR** DisplayErrorMain: Displaying error message
20150108090533:ERROR** DisplayError Error [Error: This product can only be installed on 64bit Windows 7 or newer Operating Systems.]
20150108090533:ERROR** ================================================================================
20150108090533:ERROR** Rolling Back - ops:1
20150108090533:ERROR** --------------------------------------------------------------------------------
"
I am running Windows 7 64bit Ultimate with SP 1 installed.
Does anybody know how to fix this?
Note: I had to do a full repair of my OS a few weeks ago with the Windows 7 64bit Ultimate SP1 installation disk. This should not have such an effect.
By the way, when I try to install 6.0.3 I get this message:
Best regards,
T
PS: Already uninstalled my AV as well as disabled Defender. No other AV or similar tool was running. No change in behaviour. VMware Player 5.5 installs ok, but cannot update. Also VMWare Workstation has this issue and forced installation gives the uninstall error "The MSI '' failed." No suggestion works here. Removed also all entries from the registry and from the file system. It appears I either miss something, or there is a flag somewhere unrelated to "VMware" something in the system hidden.
PPS: I am full Administrator.
No worries.
I checked the LUA file again and noticed, that it said version 5.0.0 for the VMware Player version. I guess there was a big mess-up in my system. I finally managed to install version 7 with a bit of force. Here my steps:
1. Open Command prompt cmd (to be on the safe side as Administrator *lol*).
2. Extract the installation package:
<fullpath>\VMware-player-7.0.0-2305329.exe /e <yourfullpath>\VMwarePlayer7
3. Go into the folder <yourfullpath\VMwarePlayer7
4. Execute the command (otherwise the installation will not succeed)
vmwareplayer.msi EULAS_AGREED=1
I hope this helps others as well ![]()
Best regards
Check the vmsetup log file and there is line above the 'Assert failed' message that says 'Running on Windows' followed by the version number the installer picked up. If the version is 6.000 then the work around is below:
- extract vmplayer executable with /e flag to a directory.
- in the extracted directory, open in notepad.exe, bootstrap.lua file
- search for "Attempting to install Player on an unsupported operating", it is part of an Assert statement.
- modify "tOSInfo.version > 6.0" in the Assert statement to something like "tOSInfo.version > 5.9"
- in the first "if" statement below the Assert statement, modify the tOSInfo.minor_version from ">=1" to ">=0"
- reinstall using the .msi
I have same problem, the "About Windows" for Windows 7 Professional says version 6.1 but the version that bootstrap.lua picks up is 6.0000
Good luck.
Hi,
Thx first of all for your answer.
But you are missing the point. I try to install a VMware Player version 7, not one < 6. When I do this I have no issue whatsoever. Only the upgrade to version 6++ fails with the screenshots taken above. And the version 7, which I want to install, cannot be extracted anymore with the parameter /e funnily. Tried this, been there, not working ![]()
Update:
When I try to uninstall directly from the users ProgramData folder, it logs the following after throwing the error, that the bootstrap.lua was not found:
"
| 20150123055942:INFO | ================================================================= |
| 20150123055942:INFO | Begin |
| 20150123055942:INFO | ================================================================= |
| 20150123055942:INFO | wWinMain Command Line: ["C:\ProgramData\VMware\VMware Player\Uninstaller\uninstall.exe" ] |
| 20150123055942:INFO | wWinMain: Lang: 1031 |
| 20150123055942:INFO | wWinMain: Locale: 1031 |
| 20150123055942:INFO | wWinMain:InitCommonControls |
| 20150123055942:INFO | wWinMain:AfxEnableControlContainer |
| 20150123055942:INFO | wWinMain:Setting cwd |
| 20150123055942:INFO | wWinMain:Creating new package manager |
| 20150123055942:INFO | wWinMain:Check for existing installer |
| 20150123055942:INFO | wWinMain:Creating new configuration file |
| 20150123055942:INFO | wWinMain:Creating and do command |
20150123055942:NOTICE CBzipPackage::LoadHeaders 2 : 12894362145
| 20150123055942:INFO | CBzipPackage::LoadHeaders: Header at location 12894362145 in file 'C:\ProgramData\VMware\VMware Player\Uninstaller\uninstall.exe' is not a valid header |
20150123055942:NOTICE CBzipPackage::OpenPackage: Successfully opened package C:\ProgramData\VMware\VMware Player\Uninstaller\uninstall.exe
| 20150123055942:INFO | CBootstrapCmd::InitializePackageManager: SearchPaths [] |
20150123055942:NOTICE ================================================================================
20150123055942:NOTICE CBootstrapCmd::RunScript: Preparing to bootstrap the lua script
20150123055942:NOTICE --------------------------------------------------------------------------------
| 20150123055942:INFO | SaveSetting: Wrote setting 'force_silent', value '0' |
| 20150123055942:INFO | SaveSetting: Wrote setting 'extraction_dir', value 'e:\Temp\vmware_1421992782\' |
| 20150123055942:INFO | CBootstrapCmd::RegisterLuaFunctions: Successfully Registered C Lua Functions |
| 20150123055942:INFO | CPackageManager::GetFile: bootstrap.lua |
| 20150123055942:INFO | wWinMain:Checking exceptions [3] |
| 20150123055942:INFO | wWinMain:Handle error |
| 20150123055942:INFO | HandleError: Handling error: [3] lang [1031] |
20150123055942:ERROR** HandleError: Encountered fatal error id: 3
20150123055942:ERROR** HandleError: Message: [File bootstrap.lua was not found]
20150123055942:ERROR** DisplayErrorMain: Displaying error message
20150123055942:ERROR** DisplayError Error [File bootstrap.lua was not found]
20150123055942:ERROR** ================================================================================
20150123055942:ERROR** Rolling Back - ops:0
20150123055942:ERROR** --------------------------------------------------------------------------------
| 20150123055942:INFO | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| 20150123055942:INFO | SettingsDB: |
| 20150123055942:INFO | -------------------------------------------------------------------------------- |
| 20150123055942:INFO | 0 |
| 20150123055942:INFO | force_silent = 0 |
| 20150123055942:INFO | e:\Temp\vmware_1421992782\ |
| 20150123055942:INFO | extraction_dir = e:\Temp\vmware_1421992782\ |
| 20150123055942:INFO | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
20150123055942:ERROR** --------------------------------------------------------------------------------
20150123055942:ERROR** Completed Rollback
20150123055942:ERROR** ================================================================================
| 20150123055942:INFO | OperationFactory: Preparing to unload all modules |
| 20150123055942:INFO | OperationFactory: Unloaded all modules |
| 20150123055942:INFO | CHtmlUI::Destroy: Destroyed the UI |
| 20150123055942:INFO | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
| 20150123055942:INFO | SettingsDB: |
| 20150123055942:INFO | -------------------------------------------------------------------------------- |
| 20150123055942:INFO | 0 |
| 20150123055942:INFO | force_silent = 0 |
| 20150123055942:INFO | e:\Temp\vmware_1421992782\ |
| 20150123055942:INFO | extraction_dir = e:\Temp\vmware_1421992782\ |
| 20150123055942:INFO | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
20150123055942:NOTICE CBzipPackage::ClosePackage: Successfully closed package C:\ProgramData\VMware\VMware Player\Uninstaller\uninstall.exe
| 20150123060014:INFO | wWinMain:Not removing installer because install was not successful |
| 20150123060014:INFO | wWinMain:Finished processing command |
| 20150123060014:INFO | ================================================================= |
| 20150123060014:INFO | End |
| 20150123060014:INFO | ================================================================= |
"
As you can see in the screensnippet below, it is clearly there:
Does somebody have any other thoughts?
Thank you very much in advance.
Best regards,
T
My misunderstanding.
I had VM player 6.0.3 installed. Tried to install VM player 7 and ran into a very similar problem that you ran into. After looking at the lua files, it looked like the Windows 7 (Windows Version 6.1 (see the "About Windows" dialog) was being picked up by the lua script as version 6.000). Tweaked the lua script and VM Player 7 installed fine.
Cheers. ![]()
No worries.
I checked the LUA file again and noticed, that it said version 5.0.0 for the VMware Player version. I guess there was a big mess-up in my system. I finally managed to install version 7 with a bit of force. Here my steps:
1. Open Command prompt cmd (to be on the safe side as Administrator *lol*).
2. Extract the installation package:
<fullpath>\VMware-player-7.0.0-2305329.exe /e <yourfullpath>\VMwarePlayer7
3. Go into the folder <yourfullpath\VMwarePlayer7
4. Execute the command (otherwise the installation will not succeed)
vmwareplayer.msi EULAS_AGREED=1
I hope this helps others as well ![]()
Best regards
I tried this:
vmwareplayer.msi EULAS_AGREED=1
And it at least got me past the "not a 64-bit version of windows" error (I am running Win7 Pro 64). But then it tells me it can't find the .msi file, and when I point it to vmwareplayer.msi (the newly extracted version) it tells me its not a suitable msi file. I was coming from Player 3.1, and it initially said it was going to uninstall that. do I have to have the v3.1 msi available for it to uninstall? I found the original 3.1 installer and extracted the msi -- trying every combination of uninstalling 3.1, re-installing 3.1, installing 7 and referencing the 3.1 msi when asked, etc., results in the same invalid msi error message, every time.
