Black screens (two or more loop times) while surfing the internet .. 0x8898009b, Microsoft Basic Dis

[Bi7hazard1]

As the title suggests, when I browse some sites such as Acuvue or eniplenitude the system begins to display black screens, which are repeated even in the order of 4 or 5 blackscreens .. today the error even led me to close the virtual session, repeating myself the windows log-in with the resolution that could no longer be changed until the restart following the closure of the Microsoft Basic Display Driver service ...

-----------------------------------------------------------------------------------------------------------------------------------------------

Dwminit

The Desktop Window Manager process has been closed. (Process Exit Code: 0x8898009b, Restart Count: 9, Primary Display Device ID: Microsoft Basic Display Driver)

-----------------------------------------------------------------------------------------------------------------------------------------------

Application Error
Name of the application that generated the error: dwm.exe, version: 10.0.19041.746, timestamp: 0x6be51595 Name of the module that generated the error: KERNELBASE.dll, version: 10.0.19041.1949, timestamp: 0xcb12e58e Exception code: 0x8898009b Error offset 0x000000000010fb62 Process ID that generated the error: 0x35c Start time of the application that generated the error: 0x01d8d017e1dda751 Path of the application that generated the error: C: \ Windows \ system32 \ dwm.exe Path to the module that generated the error: C: \ Windows \ System32 \ KERNELBASE.dll Report ID: fc507d6f-1261-468f-a16f-995a4ba65bfa Full package name that generated the error: Application ID for the package that generated the error

-----------------------------------------------------------------------------------------------------------------------------------------------

Dwminit
The Desktop Window Manager process has been closed. (Process Exit Code: 0x8898009b, Restart Count: 8, Primary Display Device ID: VMware SVGA 3D)

-----------------------------------------------------------------------------------------------------------------------------------------------

How can I solve? I tried to disable the video accelerator too but nothing, the problem is not solved even if I uninstall and reinstall the wmware tools driver

[jacardona]

Hi, i create a free account in customerconnect.vmware.com and download the vmware tools 12.1.5

https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_tools/...

The latest version agent in my case solves the problem.

My event Viewer does not show more errors

[jacardona]

The error happened again after 3 hours, updating vmware tools does not solve the error.

[jacardona]

For the moment, work fine with this option disable:

vm->settings->display->3D graphics: Disable

[jacardona]

At the moment, the solution is in the operating system where the vmware workstation is, in my case windows 10 pro, update the video driver through the device manager in the latest version. Because the virtual controller is not communicating correctly with the physical controller on the host computer.

[evicario]

this fix solved my problem!!!

bcdedit /set useplatformclock true

Thanks!

[Bi7hazard1]

where do you write this command line? Thanks!

[Lat_Eralus]

Here it is, the end of 2022 and I just had the same issue. My PC is old and I was in Photoshop when my screens started BSOD-ing and all interesting things. Not that it's the same for all but when my machine restarted it was still blinking around. Thought my 1050 TI was finally done. Then I noticed my mouse (MX Master 3) wasn't responding. Bluetooth said it was a driver issue. I uninstalled, reconnected mouse and it's been business as usual going on 4 hours now. And I'm pushing it . So maybe someone will get lucky, check their peripheral's and hopefully have a simple fix. But this page is bookmarked if I need to apply the fix above. 

Just need this workhorse to hold on a month or so more when the GPU pricing stabilizes a little better than the current debacle. And I can build my new over-spec'd PC. Year 12 on this one. and she's starting to show some wear. I7-377ok has served me more than well.

[Lat_Eralus]

https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/bcdedit-command-line-options?... 

B17hazard1, simple cmd edit.. take you 2 min.

[Bi7hazard1]

It doesn't solve anything.. it just slows down the virtual system...!!!

i reset the system speed with the following string of code

bcdedit /deletevalue useplatformclock

Next time, please refrain from leaving recommendations like this... --'

[jacardona]

Hi,

in my case, updating the video card driver solved the problem for the vmware workstation 16.2.5.

today i installed vmware workstation 17 latest version and in windows 11 virtual machine i updated vmware tools and it works much better, i work with Visual Studio 2022.

[rebom70]

Are there any news regarding this problem / issue? Now we have end of January 2023.!!

It seems that VMWARE ignores it :-(.

[jacardona]

Hi,

Right now I work fine on my computer, the black screen problem is fixed.

VMware Workstation Pro 17.0.1 | 02 FEB 2023 | Build 21139696

I upgrade my VMWare to last version the february.

I have two virtual machines:
- Windows 10, with the last vmware tools and I updated the virtual machine correctly
- Windows 11, with the last vmware tools. I updated the virtual machine with windows 11 and it was damaged, so I have my windows 11 with windows 10 profile and it works correctly.

I attach a photo.

[SmartCookie]

For those who are still fighting with this, you could try my (hopefully permanent) solution here and report back:

Guest Video/DWM Crashing, Black Screen Flicker - VMware Technology Network VMTN

[laughingsong]

Hi - Enterprise user here, running ESX 7.0.3 and VMWare tools 11 - we have the same problem with Windows Server 2022 21H2.  Turns out it was the antivirus (in our case, Trend, but at least one other type, Sophos, has been implicated). 

We just discovered that today, so we aren't certain yet what about the AV causes it, but we think it's behavior monitoring of either Desktop Window Manager (DWM.exe) or Remote Desktop (mstsc.exe) since it only happens for us when we RDP into the server.  

When one remotes into the VM guest using RDP, another video driver is loaded, called Microsoft Remote Display Driver.  We are thinking that this loading of a superseding driver is what freaks the AV behavior monitoring out.  

Since we haven't yet rolled out 2022 for production and have many other irons in the fire, i may not be able to give any update for a while.  But I can definitely confirm that removing the Trend AV client fixed the issue.  Of course we can't run without AV so there will be more to do.

Here is where I got the hint:

https://communities.vmware.com/t5/ESXi-Discussions/Dwminit-error-on-ESXi-7-0-Update-3-HPE/td-p/29478...

[JMonsenICU]

Enterprise user here.  We've been seeing black screens reported off and on over the course of at least a year.  Consistent black screens (open up an app and it blacks out for 10-15 seconds before showing the screen, then blacking out again) only started occurring this week.  These black screens could be consistently triggered by Excel and/or Outlook after the dwm errors.  The dwm errors are:

EventID 0 (Application) - Dwminit - The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 1, Primary display device ID: VMware SVGA 3D)
EventID 9027 (Application) - Desktop Window Manager - The Desktop Window Manager has registered the session port
EventID 26 (System) - Application Popup - Application popup: dwm.exe - System Error: Unknown Hard Error

Our solution has been to disable VMware SVGA 3D in the Device Manager and instead only use the VMware Horizon Indirect Display Driver.  Massive improvement in every way, however you need to be running VMWare Horizon View for this to work.  For Workstation users, if the above recommendations do not work (updating gfx drivers especially), I would recommend reverting back to an earlier version of the VMware Tools, specifically VMware Tools 11.1.1 or earlier.  Troubleshooting for similar problems can be found below: 

https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Outlook-2016-O365-freezes-VM-but-only-on...

The short of it is that similar errors started to occur with SVGA 3D 8.17.x and later drivers.  From other posts I haven't seen a confirmation that newer drivers resolved the issue.