Highlighted
Enthusiast
Enthusiast

STAX Job stuck at "Tile 0:AuctionLB:Restore for 9500,1500 Users" for 3 hours

Jump to solution

Hi Team,

I've started the VMmark run (with only WorkloadList) and the STAX job has been stuck at "AuctionLB: Restore" step for about 3 hours.

VMmark Initialization and Set-up steps worked fine and they were shown as "Pass" in the STAX console.

Attaching the STAX screen-shot here:

STAX-Console.JPG

Also, attaching the archive of the complete Results output folder from the PrimeClient machine here.

Any help here is highly appreciated.

Thank you,

Krishna

1 Solution

Accepted Solutions
Highlighted
VMware Employee
VMware Employee

On a seperate note, if I want to run only "Infrastructure Operations", Can I set the "Workload List" to empty value and start the run?

I wasn't sure about this myself, so I tried a run with no workloads and just infrastructure operations, and it failed when trying to produce a score.  So no, you need to run 1 or more workloads for a valid score to be produced.

View solution in original post

0 Kudos
11 Replies
Highlighted
Enthusiast
Enthusiast

The run has been stuck in this step forever.

Can someone let me know if I can send any other logs/info for this issue?

Thanks,

Krishna

0 Kudos
Highlighted
VMware Employee
VMware Employee

Hi Krishna,

Please run this command from the PrimeClient VM:

ssh client0 cat /Client0_restore.txt > /root/client0_restore_stuck.txt

Then attach the /root/client0_restore_stuck.txt to this thread.

Thanks,

David

Highlighted
Enthusiast
Enthusiast

Thanks dmorse​ for your response and Sorry for the delay in sending the log file.

Surprisingly, the VMmark run has been completed and it gave the Score file now. But I'm sure it took atleast 40 hours to get past the "Tile 0:AuctionLB:Restore for 9500,1500 Users" step.

I've got the Client0_restore.txt file and attaching it here. It would be very helpful for me to understand any reason on why it took so long for this step (or is it normal for this step?).

Thank you,

Krishna

0 Kudos
Highlighted
VMware Employee
VMware Employee

Hi Krishna,

No, this is definitely not typical.  I'd like to get some more information about your environment:

  • Can you run this command from the prime client VM and send the output:
    ssh AuctionLB0 cat /root/version.txt
  • Can you zip up the contents of the Results_2020... directory under /root/VMmark3/results on the prime client VM that finally finished after 40+ hours, and attach that as well?

Thanks,

David

0 Kudos
Highlighted
Enthusiast
Enthusiast

Thanks David for your response.

I've bring down the System-Under-Test set-up to run a different test, so could not get the previous /root/version.txt

I've started another run in the same environment and it looks like it has stuck in the same step for about 11 hours now.

Please let me know if I can I send the required logs now? or once the test run is completed.

Best,

Krishna

0 Kudos
Highlighted
VMware Employee
VMware Employee

Hi Krishna,

OK, then yes please rerun this command from the prime client:

ssh AuctionLB0 cat /root/version.txt

Also, can you verify the filename of your .ova template?  Is it vmmark3.1.1-template-031420.ova?

Thanks,

David

0 Kudos
Highlighted
Enthusiast
Enthusiast

Hi David,

Please find the output of ssh AuctionLB0 cat /root/version.txt below:

053117

yum update run 102616

weathervane 1.0.13

VMmark3 05312017-001

The VMmark template name is : vmmark3-template-053117.ova

Thanks,

Krishna

0 Kudos
Highlighted
VMware Employee
VMware Employee

Hi Krishna,

Okay, this is the root cause of this issue.  You're using VMmark 3.0, which was released over 3 years ago.

Please download the latest version of VMmark, version 3.1.1, here:

https://www.vmware.com/go/download-vmmark

The latest/correct template to use is named vmmark3.1.1-template-031420.ova.  You'll need to delete all the old VMs and recreate your environment.

Thanks,

David

Highlighted
Enthusiast
Enthusiast

Thanks a lot David for looking into this.

I'll provision the Clients and VMs with this new template from my next test run and update this thread. (the current test is about to complete, so I'm letting it to continue).

On a seperate note, if I want to run only "Infrastructure Operations", Can I set the "Workload List" to empty value and start the run?

Best,

Krishna

0 Kudos
Highlighted
VMware Employee
VMware Employee

On a seperate note, if I want to run only "Infrastructure Operations", Can I set the "Workload List" to empty value and start the run?

I wasn't sure about this myself, so I tried a run with no workloads and just infrastructure operations, and it failed when trying to produce a score.  So no, you need to run 1 or more workloads for a valid score to be produced.

View solution in original post

0 Kudos
Highlighted
Enthusiast
Enthusiast

Thanks David for your response.

0 Kudos