doufu7
Contributor
Contributor

VMRC 11.0 remoteMKS can not start

When start a web console, There is no MKS log file, It only has vmware-vmrc-XXXX.log

2020-01-22T22:06:03.339+08:00| vmrc| I125: Log for VMware Remote Console pid=5880 version=11.0.0 build=build-15201582 option=Release

2020-01-22T22:06:03.339+08:00| vmrc| I125: The process is 64-bit.

2020-01-22T22:06:03.339+08:00| vmrc| I125: Host codepage=windows-936 encoding=GBK

2020-01-22T22:06:03.339+08:00| vmrc| I125: Host is Windows 7 Ultimate, 64-bit Service Pack 1 (Build 7601)

2020-01-22T22:06:03.083+08:00| vmrc| I125: VTHREAD 1008 "vmrc"

2020-01-22T22:06:03.104+08:00| vmrc| I125: DictionaryLoad: Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.

2020-01-22T22:06:03.104+08:00| vmrc| I125: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.

2020-01-22T22:06:03.104+08:00| vmrc| I125: PREF Optional preferences file not found at C:\Users\thinkpad\AppData\Roaming\VMware\config.ini. Using default values.

2020-01-22T22:06:03.113+08:00| vmrc| I125: POLL Using the WSAPoll API Implementation for PollDefault

2020-01-22T22:06:03.115+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804

2020-01-22T22:06:03.115+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN

2020-01-22T22:06:03.230+08:00| vmrc| I125: lib/ssl: OpenSSL using RAND_OpenSSL for RAND

2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: protocol list tls1.2

2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)

2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES

2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: curves list prime256v1:secp384r1:secp521r1

2020-01-22T22:06:03.234+08:00| vmrc| I120: gVmomi: gvmomi_init: success.

2020-01-22T22:06:03.348+08:00| vmrc| I125: VMware Remote Console

2020-01-22T22:06:03.348+08:00| vmrc| I125: Command line:

2020-01-22T22:06:03.348+08:00| vmrc| I125:  "D:\Program Files (x86)\VMware\VMware Remote Console\vmrc.exe"

2020-01-22T22:06:03.348+08:00| vmrc| I125:  "vmrc://clone:cst-VCT-52af922c-1115-7cbb-0e20-13c4714b27b4--tp-44-6A-77-F4-08-7D-04-AF-96-88-79-DB-29-06-23-34-B2-9B-52-2B@192.168.0.187:443/?moid=vm-24"

2020-01-22T22:06:03.348+08:00| vmrc| I125:

2020-01-22T22:06:03.348+08:00| vmrc| I125: Token elevation type = Full: The process has full admin rights.

2020-01-22T22:06:03.353+08:00| vmrc| W115: wui::util::GetOVFToolPath: "D:\Program Files (x86)\VMware\VMware Remote Console\OVFTool\ovftool.exe" is invalid: error = 0x00000003

2020-01-22T22:06:03.354+08:00| vmrc| I125: OBJLIB-LIB: Objlib initialized.

2020-01-22T22:06:03.450+08:00| vmrc| I125: WQPoolAllocPoll : pollIx = 1, signalHandle = 580

2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3

2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3

2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3

2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePath="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx.exe"

2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePathDebug="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx-debug.exe"

2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePathStats="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx-stats.exe"

2020-01-22T22:06:03.488+08:00| vmrc| I125: HostDeviceInfo: Failed to enumerate host parallel ports via the registry. Could not open device map parallel port registry key.

2020-01-22T22:06:03.717+08:00| vmrc| I125: Host OS: 'Windows 7 Ultimate, 64-bit 6.1.7601, Service Pack 1', product type '1', suite mask '0x0100'.

2020-01-22T22:06:04.141+08:00| vmrc| I125: Foundry Init: setting up global state (1 poll threads, 0 worker threads).

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixLogLevel = 0

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixApiTraceLevel = 0

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE

2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableVigor = FALSE

2020-01-22T22:06:04.141+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804

2020-01-22T22:06:04.141+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN

2020-01-22T22:06:04.243+08:00| vmrc| I125: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707

2020-01-22T22:06:04.247+08:00| vmrc| I125: cui::ReadProxyFile: Failed to read file: C:\ProgramData\VMware\hostd\proxy.xml

2020-01-22T22:06:04.248+08:00| vthread-6620| I125: VTHREAD 6620 "vthread-6620"

2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Protocol version min:15 current:17. hostId:01 cf 64 72 58 52 cb 11-b8 5b 82 d7 b9 30 8a 2f

2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Initializing 'Generic' backend

2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Initializing 'Virtual CCID' backend

2020-01-22T22:06:04.264+08:00| usbCCIDEnumCards| I125: VTHREAD 5188 "usbCCIDEnumCards"

2020-01-22T22:06:04.264+08:00| usbCCIDEnumCards| I125: USB-CCID: Card enum thread created.

2020-01-22T22:06:04.285+08:00| vmrc| I125: DictionaryLoad: Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\preferences-private.ini": The system cannot find the file specified.

2020-01-22T22:06:04.286+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Roaming\VMware\preferences-private.ini", ...) failed, error: 2

2020-01-22T22:06:04.295+08:00| vmrc| I125: wui::util::LoadLanguageDLL: unable to load vmplayer-zh_CN.dll

2020-01-22T22:06:04.297+08:00| vmrc| I125: wui::util::LoadLanguageDLL: vmappsdk-zh_CN.dll loaded successfully

2020-01-22T22:06:04.297+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN

2020-01-22T22:06:04.417+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Local\VMware\vmware-custData-16F8", ...) failed, error: 2

2020-01-22T22:06:04.422+08:00| vmrc| I125: Phone Home: PhoneHome_CreateClient: Creating client for host https://vcsa.vmware.com/ph, collector vmrc.11_0, instance 01cf6472-5852-cb11-b85b-82d7b9308a2f.

2020-01-22T22:06:04.423+08:00| vmrc| I125: Phone Home: PhoneHome_CreateClient: Will send phone home requests to "https://vcsa.vmware.com/ph/api/hyper/send?_c=vmrc.11_0&_i=01cf6472-5852-cb11-b85b-82d7b9308a2f".

2020-01-22T22:06:04.671+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Local\VMware\vmware-download-16F8", ...) failed, error: 2

2020-01-22T22:06:04.679+08:00| vmrc| I125: CDS: Initializing a CDS updater client 1.0 for product vmrc-windows, version 11.0.0.15201582 (workspace C:\Users\thinkpad\AppData\Local\VMware\vmware-download-16F8)

2020-01-22T22:06:04.680+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804

2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-linux

2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-macos

2020-01-22T22:06:04.681+08:00| vmrc| W115: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: Install database empty! Overriding install state of vmrc-windows

2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-linux

2020-01-22T22:06:04.682+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-macos

2020-01-22T22:06:04.682+08:00| vmrc| W115: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: Install database empty! Overriding install state of vmrc-windows

2020-01-22T22:06:04.682+08:00| vmrc| I125: wui::dialog::UsbArbitratorDlg::UsbAskConnectListen

2020-01-22T22:06:04.908+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804

2020-01-22T22:06:24.904+08:00| vmrc| I125: PlayerApp::OnLoginAbort - 未能连接 192.168.0.187:443: 会话票证无效或过期。

2020-01-22T22:07:49.276+08:00| vmrc| I125: CDS: Clearing the credentials cache.

2020-01-22T22:07:49.279+08:00| usbCCIDEnumCards| I125: USB-CCID: Card enum thread exiting.

2020-01-22T22:07:49.280+08:00| vmrc| I125: WORKER: asyncOps=0 maxActiveOps=0 maxPending=0 maxCompleted=0

2020-01-22T22:07:49.297+08:00| vmrc| I125: Clean exit.

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2 Replies
Alex_Romeo
Leadership
Leadership

Hi,

a couple of questions on the fly, did the VM you want to connect with VMRC install VMware tools?

Does it do it on all VMs or one in particular?
Which operating system?

VMware Knowledge Base

https://www.johnborhek.com/vmware/vmware-vsphere/diagnosing-and-fixing-virtual-machine-remote-consol...

Cause

The error "Unable to Connect to the MKS" occurs when:

  • Attempting to connect to the remote console from vCenter Server to a virtual machine.
  • When connecting to the remote console from different subnets through a firewall.
  • When name resolution for the ESXi or vCenter FQDN does not return the correct or valid IP address.

  Resolution

To allow the VM Remote Console port-902 to vCenter and the ESXi hosts:

  1. If the user is in a different layer 3 subnet, check firewall settings: style="background-position:repeat;color:rgb(0, 0, 0);margin-bottom:20px"
  2. Click on the remote console of the virtual machine on a host. style="background-position:repeat;color:rgb(0, 0, 0);margin-bottom:20px"

ARomeo

Blog: https://www.aleadmin.it/
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doufu7
Contributor
Contributor

hi, ARomeo

thank you for your reply.

this problem only appear on my laptop runing windows 7 x64.

others windows 7 hosts that installed windows 7 can using VMRC 11.0 access the VMs without errors.

I can found the logs below while checking logs on the GOOD PC:

2020-01-22T15:46:48.566+08:00| vmrc| I125: wui::dialog::UsbArbitratorDlg::UsbAskConnectListen

2020-01-22T15:46:48.800+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804

2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Instantiating VMOMI session at https://192.168.0.187:443/sdk

2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Verifying SSL certificate with thumbprint 44:6A:77:F4:08:7D:04:AF:96:88:79:DB:29:06:23:34:B2:9B:52:2B

2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Certificate accepted

2020-01-22T15:46:48.987+08:00| vmrc| I125: Connected to server: VMware vCenter Server 6.7.0 (VC/ESX server)

2020-01-22T15:46:48.987+08:00| vmrc| I125: VMMgr::OpenVM (cnx=192.168.0.187:443, vmSpecifier=vm-21)

2020-01-22T15:46:49.486+08:00| vmrc| I125: HostMgr::OpenHost: opening host with MOID

what is A100: GVmomi ? I can not found the same logs on my laptop, I think this is the problem.

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