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VMRC 11.0 remoteMKS can not start
When start a web console, There is no MKS log file, It only has vmware-vmrc-XXXX.log
2020-01-22T22:06:03.339+08:00| vmrc| I125: Log for VMware Remote Console pid=5880 version=11.0.0 build=build-15201582 option=Release
2020-01-22T22:06:03.339+08:00| vmrc| I125: The process is 64-bit.
2020-01-22T22:06:03.339+08:00| vmrc| I125: Host codepage=windows-936 encoding=GBK
2020-01-22T22:06:03.339+08:00| vmrc| I125: Host is Windows 7 Ultimate, 64-bit Service Pack 1 (Build 7601)
2020-01-22T22:06:03.083+08:00| vmrc| I125: VTHREAD 1008 "vmrc"
2020-01-22T22:06:03.104+08:00| vmrc| I125: DictionaryLoad: Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.
2020-01-22T22:06:03.104+08:00| vmrc| I125: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.
2020-01-22T22:06:03.104+08:00| vmrc| I125: PREF Optional preferences file not found at C:\Users\thinkpad\AppData\Roaming\VMware\config.ini. Using default values.
2020-01-22T22:06:03.113+08:00| vmrc| I125: POLL Using the WSAPoll API Implementation for PollDefault
2020-01-22T22:06:03.115+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804
2020-01-22T22:06:03.115+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN
2020-01-22T22:06:03.230+08:00| vmrc| I125: lib/ssl: OpenSSL using RAND_OpenSSL for RAND
2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: protocol list tls1.2
2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)
2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2020-01-22T22:06:03.231+08:00| vmrc| I125: lib/ssl: curves list prime256v1:secp384r1:secp521r1
2020-01-22T22:06:03.234+08:00| vmrc| I120: gVmomi: gvmomi_init: success.
2020-01-22T22:06:03.348+08:00| vmrc| I125: VMware Remote Console
2020-01-22T22:06:03.348+08:00| vmrc| I125: Command line:
2020-01-22T22:06:03.348+08:00| vmrc| I125: "D:\Program Files (x86)\VMware\VMware Remote Console\vmrc.exe"
2020-01-22T22:06:03.348+08:00| vmrc| I125: "vmrc://clone:cst-VCT-52af922c-1115-7cbb-0e20-13c4714b27b4--tp-44-6A-77-F4-08-7D-04-AF-96-88-79-DB-29-06-23-34-B2-9B-52-2B@192.168.0.187:443/?moid=vm-24"
2020-01-22T22:06:03.348+08:00| vmrc| I125:
2020-01-22T22:06:03.348+08:00| vmrc| I125: Token elevation type = Full: The process has full admin rights.
2020-01-22T22:06:03.353+08:00| vmrc| W115: wui::util::GetOVFToolPath: "D:\Program Files (x86)\VMware\VMware Remote Console\OVFTool\ovftool.exe" is invalid: error = 0x00000003
2020-01-22T22:06:03.354+08:00| vmrc| I125: OBJLIB-LIB: Objlib initialized.
2020-01-22T22:06:03.450+08:00| vmrc| I125: WQPoolAllocPoll : pollIx = 1, signalHandle = 580
2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3
2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3
2020-01-22T22:06:03.451+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("", ...) failed, error: 3
2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePath="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx.exe"
2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePathDebug="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx-debug.exe"
2020-01-22T22:06:03.451+08:00| vmrc| I125: vmxFilePathStats="D:\Program Files (x86)\VMware\VMware Remote Console\vmware-vmx-stats.exe"
2020-01-22T22:06:03.488+08:00| vmrc| I125: HostDeviceInfo: Failed to enumerate host parallel ports via the registry. Could not open device map parallel port registry key.
2020-01-22T22:06:03.717+08:00| vmrc| I125: Host OS: 'Windows 7 Ultimate, 64-bit 6.1.7601, Service Pack 1', product type '1', suite mask '0x0100'.
2020-01-22T22:06:04.141+08:00| vmrc| I125: Foundry Init: setting up global state (1 poll threads, 0 worker threads).
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixLogLevel = 0
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixApiTraceLevel = 0
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE
2020-01-22T22:06:04.141+08:00| vmrc| I125: Vix_InitializeGlobalState: enableVigor = FALSE
2020-01-22T22:06:04.141+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804
2020-01-22T22:06:04.141+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN
2020-01-22T22:06:04.243+08:00| vmrc| I125: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707
2020-01-22T22:06:04.247+08:00| vmrc| I125: cui::ReadProxyFile: Failed to read file: C:\ProgramData\VMware\hostd\proxy.xml
2020-01-22T22:06:04.248+08:00| vthread-6620| I125: VTHREAD 6620 "vthread-6620"
2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Protocol version min:15 current:17. hostId:01 cf 64 72 58 52 cb 11-b8 5b 82 d7 b9 30 8a 2f
2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Initializing 'Generic' backend
2020-01-22T22:06:04.248+08:00| vmrc| I125: REM-USB: Initializing 'Virtual CCID' backend
2020-01-22T22:06:04.264+08:00| usbCCIDEnumCards| I125: VTHREAD 5188 "usbCCIDEnumCards"
2020-01-22T22:06:04.264+08:00| usbCCIDEnumCards| I125: USB-CCID: Card enum thread created.
2020-01-22T22:06:04.285+08:00| vmrc| I125: DictionaryLoad: Cannot open file "C:\Users\thinkpad\AppData\Roaming\VMware\preferences-private.ini": The system cannot find the file specified.
2020-01-22T22:06:04.286+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Roaming\VMware\preferences-private.ini", ...) failed, error: 2
2020-01-22T22:06:04.295+08:00| vmrc| I125: wui::util::LoadLanguageDLL: unable to load vmplayer-zh_CN.dll
2020-01-22T22:06:04.297+08:00| vmrc| I125: wui::util::LoadLanguageDLL: vmappsdk-zh_CN.dll loaded successfully
2020-01-22T22:06:04.297+08:00| vmrc| I125: Msg_SetLocaleEx: HostLocale=GBK UserLocale=zh_CN
2020-01-22T22:06:04.417+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Local\VMware\vmware-custData-16F8", ...) failed, error: 2
2020-01-22T22:06:04.422+08:00| vmrc| I125: Phone Home: PhoneHome_CreateClient: Creating client for host https://vcsa.vmware.com/ph, collector vmrc.11_0, instance 01cf6472-5852-cb11-b85b-82d7b9308a2f.
2020-01-22T22:06:04.423+08:00| vmrc| I125: Phone Home: PhoneHome_CreateClient: Will send phone home requests to "https://vcsa.vmware.com/ph/api/hyper/send?_c=vmrc.11_0&_i=01cf6472-5852-cb11-b85b-82d7b9308a2f".
2020-01-22T22:06:04.671+08:00| vmrc| I125: Win32U_GetFileAttributes: GetFileAttributesExW("C:\Users\thinkpad\AppData\Local\VMware\vmware-download-16F8", ...) failed, error: 2
2020-01-22T22:06:04.679+08:00| vmrc| I125: CDS: Initializing a CDS updater client 1.0 for product vmrc-windows, version 11.0.0.15201582 (workspace C:\Users\thinkpad\AppData\Local\VMware\vmware-download-16F8)
2020-01-22T22:06:04.680+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804
2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-linux
2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-macos
2020-01-22T22:06:04.681+08:00| vmrc| W115: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: Install database empty! Overriding install state of vmrc-windows
2020-01-22T22:06:04.681+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-linux
2020-01-22T22:06:04.682+08:00| vmrc| I125: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product vmrc-macos
2020-01-22T22:06:04.682+08:00| vmrc| W115: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: Install database empty! Overriding install state of vmrc-windows
2020-01-22T22:06:04.682+08:00| vmrc| I125: wui::dialog::UsbArbitratorDlg::UsbAskConnectListen
2020-01-22T22:06:04.908+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804
2020-01-22T22:06:24.904+08:00| vmrc| I125: PlayerApp::OnLoginAbort - 未能连接 192.168.0.187:443: 会话票证无效或过期。
2020-01-22T22:07:49.276+08:00| vmrc| I125: CDS: Clearing the credentials cache.
2020-01-22T22:07:49.279+08:00| usbCCIDEnumCards| I125: USB-CCID: Card enum thread exiting.
2020-01-22T22:07:49.280+08:00| vmrc| I125: WORKER: asyncOps=0 maxActiveOps=0 maxPending=0 maxCompleted=0
2020-01-22T22:07:49.297+08:00| vmrc| I125: Clean exit.
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Hi,
a couple of questions on the fly, did the VM you want to connect with VMRC install VMware tools?
Does it do it on all VMs or one in particular?
Which operating system?
The error "Unable to Connect to the MKS" occurs when:
- Attempting to connect to the remote console from vCenter Server to a virtual machine.
- When connecting to the remote console from different subnets through a firewall.
- When name resolution for the ESXi or vCenter FQDN does not return the correct or valid IP address.
Resolution
To allow the VM Remote Console port-902 to vCenter and the ESXi hosts:
- If the user is in a different layer 3 subnet, check firewall settings: style="background-position:repeat;color:rgb(0, 0, 0);margin-bottom:20px"
- Click on the remote console of the virtual machine on a host. style="background-position:repeat;color:rgb(0, 0, 0);margin-bottom:20px"
ARomeo
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hi, ARomeo
thank you for your reply.
this problem only appear on my laptop runing windows 7 x64.
others windows 7 hosts that installed windows 7 can using VMRC 11.0 access the VMs without errors.
I can found the logs below while checking logs on the GOOD PC:
2020-01-22T15:46:48.566+08:00| vmrc| I125: wui::dialog::UsbArbitratorDlg::UsbAskConnectListen
2020-01-22T15:46:48.800+08:00| vmrc| I125: LOCALE GBK -> zh_CN User=804 System=804
2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Instantiating VMOMI session at https://192.168.0.187:443/sdk
2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Verifying SSL certificate with thumbprint 44:6A:77:F4:08:7D:04:AF:96:88:79:DB:29:06:23:34:B2:9B:52:2B
2020-01-22T15:46:48.862+08:00| vmrc| A100: GVmomi: Certificate accepted
2020-01-22T15:46:48.987+08:00| vmrc| I125: Connected to server: VMware vCenter Server 6.7.0 (VC/ESX server)
2020-01-22T15:46:48.987+08:00| vmrc| I125: VMMgr::OpenVM (cnx=192.168.0.187:443, vmSpecifier=vm-21)
2020-01-22T15:46:49.486+08:00| vmrc| I125: HostMgr::OpenHost: opening host with MOID
what is A100: GVmomi ? I can not found the same logs on my laptop, I think this is the problem.