Typing stops working randomly in VMRC

[gusit]

Hi!

I have VMware Remote Console 10.0.1 installed and have a problem that the typing stops working randomly. To get it working again I must disconnect and connect again.
And after that it´s working for a couple of minutes and then I must do the same thing again.

The same thing happens on both VMware 5.5 and 6.5, and I´m running Windows 10.

Anyone had the same problem, and found a solution?

Best regards
Gustav

[Sreejesh_D]

i havent experienced this problem before. have you checked accessing VMRC from a different desktop or laptop? just to check its an issue with your current desktop.

Its good to check the memory and CPU utilization  of your desktop (windows task manager) when you see this issue.

[CQuartetti]

Is the VM responsive to the mouse when you can't type? Can you verify that the connection is "alive" otherwise--that the VM's screen updates?

On what platform are you running VMRC? Please check the VMRC and MKS logs for problems:

• Windows: %TEMP%\vmware-%USERNAME%\
• Mac
  • ~/Library/Logs/VMware/vmware-mks*.log
  • ~/Library/Logs/VMware Remote Console/vmware-vmrc*.log
• Linux: /tmp/vmware-$USER/

[scheunna]

I am seeing this same behavior in the VMRC 10.0.2.  If I maximize the window characters show up again when typing, but only for seconds in some cases.  If I then restore the window to the original size characters show up again when typing.  This is extremely frustrating when typing passwords.  Yes, many times it stops in the middle of a 15 character password.  Any one found a solution to this yet?

[Kerat01]

Still seems to be a problem in 6.5u2 running VMRC 10.0.3 on windows 10. 

[vmxbrat]

I can confirm that this is an issue for me running VMRC 10.0.3 build-9300449 connecting to guests on an ESXi 6.7.0 build 1. Specifically, I saw this with a Debian guest and a Windows Server 2016 guest. The typing just seems to randomly stop or only capture a single character. I can exit focus (Ctrl+Alt) and return focus to resolve the problem.

[gusit · Accepted solution]

Hi! I have found a solution on the issue.

In my case it was Webroot that messed with the VMRC. So we found out that you could inactivate the "Identity Protection" or remove Webroot.

Hope this help someone more!

Best regards

Gustav

[SkyviewGuru]

Thank you, Gustav. You pointed me right to the solution. Rather than disabling identity protection entirely, I was able to add VMRC as an allowed app in the identity protection area of Webroot to fix the problem I had.

[Pacombi]

If you want Webroot to be installed and "Identity Protection" to be active, just allow the programs VMRC.EXE and VMWARE-REMOTEKMS.EXE (both in the folder C:\Program Files (x86)\VMware\VMware Remote Console) on the program protection tab of the identity protection settings.