PowerCLI and tech support mode

[kevo12]

I am stumped here. I have tech support mode enabled (VMkernal.Boot.techSupportMode is enable) and the boxes have been rebooted. Yet when I query TSM from powercli, i dont see any evidence of it..

[vSphere PowerCLI] C:\> get-vmhost ESX_srv | get-vmhostservice

Key                  Label                          Policy     Running  Require
                                                                       
---                  -----                          ------     -------  -------
ntpd                 NTP Daemon                     automatic  True     False
vmware-vpxa          VMware vCenter Agent           automatic  True     False

Also, using the VI client, I do not see the TSM as depicted in the info from below link. All i see is the above services listed.

http://www.van-lieshout.com/2011/01/esxi-tech-support-mode/

Also, I've used the info in the below link to verify that TSM is enabled, and all looks right. I dont understand why i cannot see TSM.

http://www.virtu-al.net/2010/03/01/powercli-technical-support-mode/

It looks like i have TSM enable, but why cant i see it..?

Any help is appreciated.

[DSTAVERT]

TSM has a timeout value. Only if the timeout value is set to 0 will it survive a reboot.

[LucD]

You can check this timeout value like this

Get-VMHost | Select Name,@{N="TSMTimeOut";E={(Get-VMHostAdvancedConfiguration -VMHost $_)["UserVars.TSMTimeOut"]}}

If you have a mix of ESX and ESXi in your environment, you can limit the query to the ESXi hosts like this

Get-VMHost | where {$_.Extensiondata.Config.Product.ProductLineId -eq "embeddedEsx"} | `
 Select Name,@{N="TSMTimeOut";E={(Get-VMHostAdvancedConfiguration -VMHost $_)["UserVars.TSMTimeOut"]}}

[kevo12]

Thanks for the response and sorry for my delay in getting back.

I think my issue is that my esxi host are version 4.0 (not 4.1). The "UserVars.TSMTimeOut" is not present on my host and from what im seeing, it's looking like enabling TSM mode remotely is something that requires version 4.1.

Does that sounds correct?

thanks,

Kevin

[LucD · Accepted solution]

Yes, that's what KB1017910 seems to confirm.

[kevo12]

Sorry for the wild goose chase. At the time that i made the post, I thought these host were at 4.1

Thanks again for the response!

Kevin