NSX-T Gateway firewall stucks

[alireza1023]

Hi

I have problem from 30 March in NSX-T 3.1.1 that I can't open local gateway rules and it says: 

General error has occurred.

it occurs after publishing a rule and in manager mode shows the rule didn't write in policy

I restarted all managers one by one and problem didn't resolve

then powered off all managers together and powered on but problem persists

in log insight these logs shown every time I refresh browser  

NSX 16413 SYSTEM [nsx@6876 audit="true" comp="nsx-manager" level="INFO" subcomp="policy"] UserName:'admin' ModuleName:'common-services' Operation:'POST@/api/v1/ui/firewall/sections' Operation status: 'failure' Error: General error has occurred.

NSX 16413 SYSTEM [nsx@6876 comp="nsx-manager" errorCode="MP100" level="ERROR" subcomp="policy"] 

NSX 16413 - [nsx@6876 audit="true" comp="nsx-manager" level="INFO" reqId="3xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxfb" splitId="C1jGXgIp" splitIndex="1 of 3" subcomp="policy" update="true" username="admin"] UserName="admin", ModuleName="FirewallFilter", Operation="GetSectionsByFilter", Operation status="failure", New value=[{"resource_type":"SecurityPolicy","sort_by":"internal_sequence_number,unique_id","sort_ascending":true,"cursor":"0","page_size":100} {"primary":{"resource_type":"GatewayPolicy","filters":[{"field_names":"path","value":

can anyone helps me?

[alireza1023]

I upgraded to 3.1.2 but problem isn't solved yet

[shank89]

Is this a production environment?  Can you raise an SR?

[alireza1023]

Hi

what is SR? does it mean ticket?

[shank89]

Yes, log a ticket with support.

[alireza1023 · Accepted solution]

https://kb.vmware.com/s/article/84464?lang=en_US