NSX 6.4.3 Deployed VMs from vRA - some get connectivity some don't

[Enter123]

Hi,

we are deploying VMs through vRA 7.5 in NSX 6.4.3 environment. What happens is the following: some VMs get deployed without problems and some get deployed but don't get network connectivity working and "guest OS customization timeout" happens. So deployment fails.

So when I check in vCenter, all VMs get connected to the same logical switch, get proper IP settings in Windows, but some cannot ping default gateway and cannot reach anything else outside their own network.

For example, 3 VMs deployed in the same network, deployment started within 2 minutes for each VM, they are running on the same ESXi host, connected to the same logical switch, and they all can ping each other and other VMs in the same network.

But some cannot ping their own gateway and cannot ping anything else outside their network. Any tips where to start with troubleshooting? It is the same VM template in question, so no differences between VMs.

[daphnissov]

It was hard to distinguish in your statement if you were saying that if all VMs get started on the same ESXi host, same logical switch, yet some can ping their gateway and others cannot. Is that what you're saying is true?

[Enter123]

correct:) sorry for not-so-clear explanation.

Deployed from the same VM template, ended up on the same ESXi host, yet some work fine, some can ping gateway and some cannot.

[daphnissov]

Yet all are connected to the same logical switch? Not different logical switches?

[Enter123]

correct, the same logical switch

[daphnissov]

Is this phenomenon limited to this one ESXi host and one logical switch or are there others (hosts and/or logical switches)?

[Enter123]

we have noticed this issue on other hosts and logical switches.