Enthusiast
Enthusiast

Broken NSX manager

Hello everybody.

I have broken NSX manager (6.4.0) and I have not any backups. But all my hosts not using any NSX services now. How I can most safetly to restore or reinstall NSX? I want to install last version (6.4.6). Which scenario i must to choose?

12 Replies
Contributor
Contributor

have you only install NSX manager, without preparing the hosts, and create the Controller??

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Enthusiast
Enthusiast

No. I see controllers, I think that preparation were made. But all Virtual Machines connected to Distributed Switches and not using logical switches.

I cannot to enter into NSX-plugin menu and to see more specific...

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Enthusiast
Enthusiast

I just see this one:

pastedImage_0.png

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VMware Employee
VMware Employee

Can you directly access NSX Manager web interface? That's where you need to check its connection with vCenter. Have you tried reloading the NSX Manager VM?

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Contributor
Contributor

Good, can you connect to nsx manager from the UI, not from vcenter, and check it the nsx manager still registered with vcenter, and the services are UP?

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Enthusiast
Enthusiast

Yes, I can to connect:

pastedImage_0.png

and services is running:

pastedImage_0.png

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Contributor
Contributor

i suggest to re-registed the NSX manager another time, but 1st check if the extension is registered in MOB, using this link http:\\YourvCenterName\mob

com.vmware.vShieldManager is the extension name for NSX, if you aggree for re-regesite the NSX i can send you the steps.

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Enthusiast
Enthusiast

Did I understand correctly, that to remove NSX components manually is bad idea and better is to restore installed version and then upgrade it to current?

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VMware Employee
VMware Employee

I don't know where you got that from.

Your NSX Manager seems to be working, as all the services are up. Just seems that integration with vCenter was lost. The way to go here is re-register it. Have you done this? Re-configure both vCenter and lookup service in the NSX manager GUI.

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Enthusiast
Enthusiast

Thank you for help.

I solved this issue. I had wrong access level for my user.

Enthusiast
Enthusiast

You really need to get the backups working and at least do a dump of your configuration.

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Contributor
Contributor

Please check date/ time synchronization between NSX manager & vCenter whereas I faced the same issue and the solution was to make the date/time between them identical.

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