Unknown user name or bad password - Credentials are Good/Tried Everything

[weemzy]

I am trying to start a new remote position but I can't get into the company's system and they don't seem to have IT people. 

1. I login successfully on the first screen on VMware Horizon (5.5.3)

2. I receive the pop-up on the authenticator on my phone.  

3. I click accept on the phone authenticator. 

4. VMware then brings me to the second login screen. 

5. I enter the exact same credentials on the second login screen. I also changed the Domain to “CORP" as instructed.

6. After a few moments I receive the error “Unknown user name or bad password". 

7. I have tried reinstalling software, using different versions of software, updated software, restarted computer, restarted modem, etc. 

8. I have tried using wireless and ethernet. 

9. The company reset the credentials twice and that did not work. 

10. I have tried on MacBook (mid-2012) (Catalina 10.15.7) and Ubuntu desktop (LTS 20.04.3) (Horizon 2111) and get the same result. I did  manage to login twice successfully from the Ubuntu desktop, but now it doesn't work. 

11. I tried Renewing my DCHP lease on my router and now I cannot even get past the first login screen, which give me an "Access Denied" error. 

Anybody have any idea what the problem is? I would like to start my new job. 

[scott28tt]

Whoever supports that Horizon deployment should be your first point of contact.

I have reported your thread so that a moderator can move it to the area of VMTN for Horizon.

[weemzy]

Apparently VMWare Horizon on some Macbooks fills the username field with invisible characters which is why the username is always wrong. The only solution is control-all delete before entering the username. You guys were very helpful, thank you.

[SurajRoy]

To isolate the issue, disable 2FA and then login using Single Factor ( Windows Username and Password) and check if the same username and password is working or not.

Also if there are any pre-login banner set on the Horizon Global settings, try to disable it and check as well.