Horizon View Agent - Failed to install on Windows Server 2022 RDS Farm (Rollback)

[Zero-cool]

Good afternoon, dear colleagues! When installing the agent, error 28069 appears and a rollback is started. Here is part of the log:

vdmInstUtil: 12/30/22 02:49:14 Creating comanager control connection certificates
vdmInstUtil: 12/30/22 02:49:14 File exists: "C:\ProgramData\VMware\VDM\certificates\openssl.exe"
vdmInstUtil: 12/30/22 02:49:14 Child exited with code 1
vdmInstUtil: 12/30/22 02:49:14 Process returned 1
vdmInstUtil: 12/30/22 02:49:14 ERROR: Failed to generate root key
vdmInstUtil: 12/30/22 02:49:14 Posting error message 28069
Internal Error 28069.
MSI (s) (A8!70) [02:52:07:114]: Product: VMware Horizon Agent -- Internal Error 28069.

vdmInstUtil: 12/30/22 02:52:07 MsiProcessMessage returned: 0
vdmInstUtil: 12/30/22 02:52:07 Exiting custom action VMGenerateComanagerKeys
CustomAction VM_GenerateComanagerKeys.51F00CA1_B00D_4AA4_9CCF_22635D794138 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 2:52:07: InstallFinalize. Return value 3.

Thank you for your answers!

[DavoudTeimouri]

Hi,

Rebooting Windows, remove and reinstall VMware Tools will help sometimes.

[Zero-cool]

Thank you for your reply! But I tried all the methods, starting with disabling the Secure boot option, ending with reinstalling the Net framework and replacing the file openssl.exe . Nothing helps :((( In the beginning , I reinstalled VMware Tools to the latest version . It didn't help. Then I disabled the Secure Boot option in the VM settings. That didn't help either. Next I tried to replace the file Openssl.exe - it didn't help either. Reinstalled the packages VC_redist.x86.exe and VC_redist.x64.exe . It didn't help. The option remains to reinstall (MSIEXEC /REGSERVER). The Windows Modules installer and Windows installer services are active. But the same error is constantly in the log : vm_generation manager Keys.51F00CA1_B00D_4AA4_9CCF_22635D794138 returned actual error code 1603 . Failed to generate root key. Maybe there is still a problem with openssl.exe ?

[scott28tt]

As your post would sit better in the area for Horizon, I have reported it to the volunteer moderators.