Hello,
I have an iMac (Retina 5K, 27-inch, 2017) w/ 4.2 GHz Quad-Core Intel Core i7, 40 GB 2400 MHz DDR4, and Radeon Pro 580 8 GB running macOS Monterey Version 12.5.1. I haven't used VMware Fusion for a number of months and upgraded to Player Version 12.2.4 when I started the application.
I have a Windows 10 Pro, 64-bit VM on an external SSD that I opened following the upgrade to Player Version 12.2.4. When I opened the VM, I selected the option to upgrade the virtual machine. I've done this multiple times in the past, and it was a quick process. This time around, it got stuck during the upgrade. I let it run for an extended period of time and finally ended up force quitting VMware Fusion. After force quitting the app, I can't get the Virtual Machine Library window to open, so I've reinstalled VMware Fusion multiple times (and deleted VM files in Library folder) during the troubleshooting process.
After reinstalling VMware Fusion, I copied the VM from the external SSD to the iMac for troubleshooting. The VM was initially stuck in a suspended state, and I was finally able to power it off by moving it to the Virtual Machine Library without opening it. Once powered off, I tried changing a few settings (disabled side channel mitigations, enabled hard reset, power off, and suspend, and tried changing the compatibility to the previous version). At this point, the VM will power on and says "Windows is running", but the options to suspend, reset, or power off are grayed out. I can see the login screen and current time, but it goes black after awhile and I can't access anything with the keyboard or mouse. In order to change anything, I have to force quit the app, reboot, and then reinstall it.
My last log file is attached. Any help would be greatly appreciated.
