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skanye
Contributor
Contributor

VMware Fusion update failure.

VMware spontaneously decided to upgrade from Fusion 12.1.2 to 12.2.1.  The "offer" seemed fine to me but the update failed and left me up the creek without a canoe.  Is this how VMware extorts me to make another purchase?  The last purchase of Fusion 12.1 apparently didnt last long.

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Technogeezer
Immortal
Immortal

Are you saying that Fusion automatically upgraded itself, or that the version offered for upgrade  jumped from 12.1.2 to 12.2.1?

What  version of macOS are you running? The support matrix for minor versions of Fusion 12 is not “uniform” - example Fusion 12.2 and later are not supported on Catalina like 12.1.2 and earlier are. 

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
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skanye
Contributor
Contributor

It popped up a modal dialog box about needing to update and if there was a choice it wasn't obvious.  I am running 12.0.1 Monterey which I was running last week when it still worked.

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skanye
Contributor
Contributor

Additionally, Mac OS (12.0.1) is complaining about an incompatible legacy system extension.

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ColoradoMarmot
Champion
Champion

Shouldn't be seeing that from Fusion - it doesn't use kext's anymore as of Version 12.

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skanye
Contributor
Contributor

Is there something that didnt get deleted when it should have?  What do I do about that?

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Technogeezer
Immortal
Immortal

Assuming your copy of VMware Fusion has somehow gotten corrupted, my approach would be to clean up the Fusion installation

  • Make sure you have a copy of your Fusion license key.
  • Completely uninstall Fusion and all of its support files (not just the application) by using the instructions in this article https://kb.vmware.com/s/article/1017838 
  • reboot 
  • install Fusion 12 from a fresh installer downloaded from VMware

This process won’t touch your virtual machines. 

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
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