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lsoltero
Contributor
Contributor
‎02-28-2015 12:09 PM

VMWare fusion stops working on Yosemite after force quit

Hello All,

For the second time in the last 2 months I have had VMWare fusion stop working after a force quit.    The first time it happened the only way was able to get Fusion working again was to erase my drive and resinstall my machine from a time machine backup with a date prior to the problem.  I am hoping that someone can help me with this recurring issue. 

Here are the details for my latest.

1. I am running vmware fusion 7.1.0 on a mac book pro running Yosemite.

2. Fusion was running and has been for well over a month

3. At the time the problem occurred I was running an Ubuntu 14.02 desktop client doing android development. I had finished building an APK and used the devices menu to map my HTC Android phone (connected via USB) the the Guest.

4. Fusion froze when I tried to map the USB phone to the Guest

5. after a few minutes of beach ball I did a force quit.

6. I then relaunched Fusion and I could see the menu but no windows... After a while my stopped VMs showed up but when when I tried to start I could get a cannot connect to some vmware agent mesg (I can't remember the exact mesg).

7. I rebooted the machine.

every since then I run VMware from my account and I can see the menu. but any action that results in displaying a window (i.e. file ->open, Preferences, etc) hangs vmware and grays out the windows.  So... VMWare is running but there are no UI elements.

Here is what I have tried.

1. login to a different account and run fusion... fusion starts up with out issue.

2. Completely remove VMWare fusion from my mac using this manual procedure

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=101783...

After removing /Application/VMWare Fusion.app and all the files in /Library and ~/Library with *VMware* and com.vmware*

i rebooted the machine.  I then did additional finds in ~/. and /Library for anything *vmware* and deleted all those files.

then rebooted again.

Then downloaded and opened the DMG.  When double clicking the DMG fusion installs but it never puts up any dialogs.  So... it remembered that it was broken and does not display info on my screen.

ps aux  | grep vmware

from a terminal shows that vmware is running

running vmware fusion results in the above.  No ui elements.

Switching to a new user and running vmware fusion brings up the initial wizard asking for a key.  Once the key is entered it proceeds as normal.

Working theory.

My guess is that although all the *vmware* an *VMWare* files have been removed from the system there are others files that have state info that in this case are corrupt and prevent vmware from running. 

My question is... how do I completely restore my account so that vmware thinks that I am a new user.  What other files exist that don't have the word vmware or VMWare in their name.  A file for example that stores the license key?

3. Last time this happened I spent 2 days on the phone with vmware support and they were unable to help.  So... before I erase and restore from a time machine backup I would like to know what additional files need to be deleted to return my user account to a "virgin" state as far as fusion is concerned.

Any help in this matter is greatly appreciated.

Thanks,

--luis

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2 Replies
lsoltero
Contributor
Contributor
‎02-28-2015 12:46 PM

hello all,

here is the log file that is generated every time I run fusion...  found in ~/Library/Logs/VMWare Fusion/vmware-vmfusion.log

notice...

2015-02-28T15:41:57.966-05:00| VMware Fusion| W110: -[PLVMStartMenuManager runStartMenuAppWithArgument:], error: Error Domain=NSCocoaErrorDomain Code=256 "The application “VMware Fusion Start Menu” could not be launched because a miscellaneous error occurred (OSStatus -10810)." UserInfo=0x600002661a00 {NSURL=file:///Applications/VMware%20Fusion.app/Contents/Library/VMware%20Fusion%20Start%20Menu.app/, NSLocalizedDescription=The application “VMware Fusion Start Menu” could not be launched because a miscellaneous error occurred (OSStatus -10810)., NSUnderlyingError=0x60000045cb00 "The operation couldn’t be completed. (OSStatus error -10810.)"} while launching start menu with path: /Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app arg: -a

My guess is that this is what is causing issues with staring fusion.  What is interesting is that there are no google hits on this. Anyone have any ideas what this means?

2015-02-28T15:41:57.524-05:00| VMware Fusion| I120: Log for VMware Fusion pid=1474 version=7.1.1 build=build-2498930 option=Release

2015-02-28T15:41:57.524-05:00| VMware Fusion| I120: The process is 64-bit.

2015-02-28T15:41:57.524-05:00| VMware Fusion| I120: Host codepage=UTF-8 encoding=UTF-8

2015-02-28T15:41:57.524-05:00| VMware Fusion| I120: Host is Mac OS X 10.10.2 (14C109) Darwin 14.1.0

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: VTHREAD initialize main thread 4 "VMware Fusion" pid 1474

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: UTIL: Change file descriptor limit from soft 256,hard 4294967295 to soft 8192,hard 4294967295.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/settings": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/settings": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: PREF Optional preferences file not found at /Applications/VMware Fusion.app/Contents/Library/settings. Using default values.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/config": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/config": No such file or directory.

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.507-05:00| VMware Fusion| I120: PREF Optional preferences file not found at /Applications/VMware Fusion.app/Contents/Library/config. Using default values.

2015-02-28T15:41:57.508-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Users/lsoltero/Library/Preferences/VMware Fusion/config": No such file or directory.

2015-02-28T15:41:57.508-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.508-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Users/lsoltero/Library/Preferences/VMware Fusion/config": No such file or directory.

2015-02-28T15:41:57.508-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.508-05:00| VMware Fusion| I120: PREF Optional preferences file not found at /Users/lsoltero/Library/Preferences/VMware Fusion/config. Using default values.

2015-02-28T15:41:57.525-05:00| VMware Fusion| W110: Log Facility output is directed to file: /Users/lsoltero/Library/Logs/VMware Fusion/vmware-vmfusion.log

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: OBJLIB-LIB: Objlib initialized.

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.

2015-02-28T15:41:57.525-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.549-05:00| VMware Fusion| I120: vmxFilePath="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx"

2015-02-28T15:41:57.549-05:00| VMware Fusion| I120: vmxFilePathDebug="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx-debug"

2015-02-28T15:41:57.549-05:00| VMware Fusion| I120: vmxFilePathStats="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx-stats"

2015-02-28T15:41:57.576-05:00| VMware Fusion| I120: HOSTDEV-MAC:  HostDeviceInfo_FindHostSoundDevices: Found default sound devices [AppleUSBAudioEngine:Logitech Inc:Logitech H820e:0000000000:2,1|AppleUSBAudioEngine:Logitech Inc:Logitech H820e:0000000000:2,1].

2015-02-28T15:41:57.580-05:00| VMware Fusion| I120: Warning: Could not open /proc/net/dev

2015-02-28T15:41:57.580-05:00| VMware Fusion| I120: Warning: SGHostEnumerate not yet implemented

2015-02-28T15:41:57.580-05:00| VMware Fusion| I120: SMBIOS: can't open /dev/mem: Could not find the file

2015-02-28T15:41:57.580-05:00| VMware Fusion| I120: VmhsHostInfoPopulateSystem:  Could not get information from smbios to populate VMDB.

2015-02-28T15:41:57.652-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Foundry Init: setting up global state (1 poll threads, 0 worker threads).

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: vixLogLevel = 0

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: vixApiTraceLevel = 0

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Vix_InitializeGlobalState: enableVigor = FALSE

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: Msg_Reset:

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: ----------------------------------------

2015-02-28T15:41:57.667-05:00| VMware Fusion| I120: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707

2015-02-28T15:41:57.755-05:00| VMware Fusion| I120: ReadProxyFile: Failed to read file: /etc/vmware/hostd/proxy.xml

2015-02-28T15:41:57.756-05:00| VMware Fusion| I120: SOCKET creating new socket, connecting to /var/run/vmware/usbarbitrator-socket

2015-02-28T15:41:57.756-05:00| VMware Fusion| I120: REM-USB: Protocol version min:15 current:16. hostId:52 91 02 ff d3 16 08 e0-07 8b 53 eb b1 e3 40 e8

2015-02-28T15:41:57.756-05:00| VMware Fusion| I120: REM-USB: Initializing 'Generic' backend

2015-02-28T15:41:57.760-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Users/lsoltero/Library/Preferences/VMware Fusion/preferences-private": No such file or directory.

2015-02-28T15:41:57.760-05:00| VMware Fusion| I120: CDS: Initializing a CDS updater client 1.0 for product fusion, version 7.1.1 (workspace /var/folders/68/n9tv8l_n4hxc2s73bkwhkmyh0000gn/T/)

2015-02-28T15:41:57.761-05:00| VMware Fusion| I120: VMServiceUser opening service (async): /Applications/VMware Fusion.app/Contents/Library/services/Open VMware Fusion Services

2015-02-28T15:41:57.762-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Users/lsoltero/Library/Application Support/VMware Fusion/vmInventory": No such file or directory.

2015-02-28T15:41:57.762-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "": No such file or directory.

2015-02-28T15:41:57.886-05:00| VMware Fusion| I120: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/licenses/urls": No such file or directory.

2015-02-28T15:41:57.966-05:00| VMware Fusion| W110: -[PLVMStartMenuManager runStartMenuAppWithArgument:], error: Error Domain=NSCocoaErrorDomain Code=256 "The application “VMware Fusion Start Menu” could not be launched because a miscellaneous error occurred (OSStatus -10810)." UserInfo=0x600002661a00 {NSURL=file:///Applications/VMware%20Fusion.app/Contents/Library/VMware%20Fusion%20Start%20Menu.app/, NSLocalizedDescription=The application “VMware Fusion Start Menu” could not be launched because a miscellaneous error occurred (OSStatus -10810)., NSUnderlyingError=0x60000045cb00 "The operation couldn’t be completed. (OSStatus error -10810.)"} while launching start menu with path: /Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app arg: -a

2015-02-28T15:41:57.979-05:00| VMware Fusion| I120: VMServiceUser successfully opened service: /Applications/VMware Fusion.app/Contents/Library/services/Open VMware Fusion Services

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davidbm
Contributor
Contributor
‎08-10-2015 11:38 AM

This question remains unanswered, I am having the same problem, in vmware log it shows the following error message:

2015-08-10T13:21:18.175-06:00| VMware Fusion| W110: -[PLVMStartMenuManager runStartMenuAppWithArgument:], error: Error Domain=NSCocoaErrorDomain Code=256 "No ha podido abrirse la aplicación “VMware Fusion Start Menu” debido a un error (OSStatus -10810)." UserInfo=0x618000462000 {NSURL=file:///Applications/VMware%20Fusion.app/Contents/Library/VMware%20Fusion%20Start%20Menu.app/, NSLocalizedDescription=No ha podido abrirse la aplicación “VMware Fusion Start Menu” debido a un error (OSStatus -10810)., NSUnderlyingError=0x618000453680 "No se ha podido completar la operación. (Error de OSStatus -10810.)"} while launching start menu with path: /Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app arg: -a

I am also using Mac Yosemite, last friday vmware was working fine, I didn't update, now it is not working anymore. I tried uninstalling, reinstalling and checking folder permissions but it didn't fix the problem. Unfortunately I do not have a time machine copy to backup my files, I need a solution. Thanks.

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