Hello,
That normally means that VMware Tools is not correctly installed or not installed at all.
If it is installed, then best/easiest is to completely uninstall it from "Add/Remove programs", reboot the guest OS and then install it again from the Virtual Machine menu drop down.
--
Wil
| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at
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@wilva