VMWare Fusion 10.0.0 gets stuck every 30 minutes.

[buttonfly]

Hello,

I've just upgraded it from VMWare Fusion 8.5.x. to VMWare Fusion 10.0.0.

My guest OS is Ubuntu-16.04.2 and it used to work well in Fusion 8.5.x.

However, It has gotten stuck every 30 minutes since upgrading it. Once it happens, I have to shutdown my computer to use VMWare again.

Please, help me out.

My environment: macOS Sierra 10.12.6 , MacBook Touch bar

Thank you.

[bfan]

Hi buttonfly,

Thanks for reporting this. would you mind uploading the vmx log and the guest configuration (CPU, Memory, Accelerate 3D? ). It's helpful for us to investigate.

[buttonfly]

Hi,

My configurations are :

- CPU : 4

- RAM: 8192

- Accelerate 3D Graphics, Use full Retina display, All View Modes

- Use Fusion Display Preferences for both Single Window and Full Screen.

And I've tried to attach 'VMWare Fusion Problem Report xxxx-xx-xx.zip'. But, It was too large.

Is there another to send you the file?

Or where should I find a log file?

Thank you.

[bfan]

When guest get stuck again, please keeps the following two log files:

1. /Users/xxx/Library/logs/VMware Fusion/vmware-vmfusion.log

2. vmware.log in VM's bundle file (Right click VM folder and click 'Show Package Contents')

[wila]

Hi ButtonFly,

My configurations are :

- CPU : 4

- RAM: 8192

You've not mentioned how much RAM your macbook has, but even if it has 16GB I would recommend to drop it to 6GB.

If your macbook has less then 16GB then my suggestion is to halve your RAM on your VM to 4GB.

For the CPU's I would also suggest to drop to 2 cores instead of 4.

--

Wil

[buttonfly]

Hi Wila,

I've tried it with your recommendations.

However, it didn't solved the problem.

Thank you, anyway.

[wila · Accepted solution]

Hi,

I was going to look at your log files, but ... you took them away already.

Btw, for your information, the Community Forum is not an official support-forum and is not officially monitored by VMware Support or Product Managers.

This is a community based forum where VMware Fusion users help other users.

So most of the time -like now- you get an answer from a volunteer.

As a side note there are VMware employees who keep an eye on the forums and try to help out, but they might not see every post and most - if not all of them - are doing so in their own free time.

To get official support please go to: Fusion Support and open a ticket at File a Support Request

--

Wil

[buttonfly]

Hi Wil,

Yes, you are right. I didn't know that. I thought this was an official support site.

Thank you for your information.