Contributor
Contributor

Upgrading from Fusion 8.5 to 11 / Skype for Business deactivates graphics HW acceleration

Hello All,

I was using Fusion 8.5 with a Windows 10 and Office 365 VM, everything was fine.

Yesterday I upgraded to Fusion 11.

I upgraded the VM compatibility from level 12 to 16.

Since then, all is OK except when I launch the Office 365 version of Skype for Business (v16), even with no windows opened (running on the background).

I think the graphic HW acceleration is turned off by Skype for Business, because everything is sluggish, if I move a windows or if I move the mouse over buttons, there is a huge lag.

If I quit Skype for Business all is back to normal.

Any ideas ?

Thank for your help.

PS : HW acceleration is not disabled in the Office app options.

Jerome

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4 Replies
VMware Employee
VMware Employee

Hi LucanusCervus,

It would be helpful if you can provide the vmware.log from your vm bundle. Does the lag occur as well when you use other Office components like Excel or Word?

Regards,

-Rick

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Contributor
Contributor

Hi RickShu,

Please find in enclosure the log.

No the lag does not occur with Outlook, Word or Excel, except if Skype for Business is running.

For example, Outlook is running, no lag, I start Skype for Business, lag in both applications, I quit Skype for Business, no lag.

It's easy to check because Outlook somewhat highlight each mail when the mouse passes over it, with Skype for Business running, the mouseover highlight lags a lot.

Hope this will help you

Regards

Jerome

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VMware Employee
VMware Employee

Hi LucanusCervus,

I'm unable to replicate your problem in hose. I tried with S4B 2016 in Windows 10 guest and I did not see any lag. Have you tried with 3D acceleration off for VM?

Regards,

-Rick

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Enthusiast
Enthusiast

I had a similar issue but with workstation. As soon as I upgraded to workstation 11.0 the hardware acceleration no longer worked. I could downgrade workstation to 10 and everything was fine. The only solution for myself was a forced hardware upgrade. It could be some thing similar but on fusion by the sounds.

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