VMware Communities
justinash
Contributor
Contributor

Upgrade to Big Sur and can't run VMWare Fusion 11 Pro

Just upgraded to macOS Big Sur, and can't launch VMWare Fusion 11 Pro says version not supported. That is a ridiculous that I have to pay $99 to upgrade to VMWare Fusion 12 Pro when I upgrade macOS? Please advise.

Labels (1)
48 Replies
Technogeezer
Immortal
Immortal

I agree that it's not able to be found in your VMware account where one would think that it logically should be.

I was able to find it through the VMware Store (store.vmware.com).

If you go there and select the product you wish to upgrade and then choose "Upgrade" instead of "Buy" you will be offered the upgrade pricing. It'll then give you the opportunity to log into your VMware account and select the license you wish to upgrade.

(this assumes of course that you've registered your license in your account).

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
ipbloke
Contributor
Contributor

Thanks Technogeezer - I hadn't considered going this route whatsoever though yes I do now see there is an upgrade button using the store.

My licence is registered on my account so I'll see where this takes me.

Thanks for the pointer !

 

 

0 Kudos
bocajeff
Contributor
Contributor

Yeah I'm done with VMWare. It's a scam at this point - upgrade your Mac OS but oh didn't we tell you Fusion can't run on upgraded machines? I'm not paying $99 and I'm going to Oracle's free hypervisor. What a scam, never using VMWare again. 

0 Kudos
ColoradoMarmot
Champion
Champion

With a few exceptions, like 8.5 and 11.5, fusion has required annual updates for new OS support since 2006.  When Apple makes major OS changed, that requires development, and developers like to get paid.  That cash has to come from somewhere, and upgrade fees are the source.  VMWare has started making it a roughly every-other OS release recently, but Big Sur was a massive change.


What they did do though, was release Fusion 12 Player.  For free for non-commercial use.  Heck of a lot better than Virtualbox.

 

0 Kudos
hankbone
Contributor
Contributor

I have been running Big Sur for sometime, no problem with my VM ware, but as of yesterday my VM machine is suspended and throwing up the following message:

Not enough physical memory is available to power on this virtual machine with its configured settings.

I can't power it down from this state. What is the issue? Thanks

0 Kudos
wjb958
Contributor
Contributor

So let me get this straight:

Apple provides a brand new version of their mainstream OS (Big Sur) for free!! However VMware's response is to force us to purchase a new version as the version of Fusion I purchased 1 year ago no longer works under Big Sur.

And as some people already mentioned most of the existing apps continue to work under Big Sur or updates are provided to retain the functionality. These include Microsoft, eSet and others.

IMHO VMware is abusing the OS upgrade merely to increase sales. This is not very elegant and I even wonder if this is legal. VMware should provide an update to 11 Pro to keep it working under Big Sur. I don't wish to trade in my car if the code of conduct changes either.

So VMware: step up to the challenge or run yourself out of business!!

0 Kudos
dempson
Hot Shot
Hot Shot


@wjb958 wrote:

Apple provides a brand new version of their mainstream OS (Big Sur) for free!! However VMware's response is to force us to purchase a new version as the version of Fusion I purchased 1 year ago no longer works under Big Sur.

Fusion 11 was introduced in late 2018 with support for macOS Mojave. It had free updates for two years including 11.5 in late 2019 which supported macOS Catalina. That was the second time in recent memory where VMware supported a new host macOS version in a free update: the other was version 8.5 which added support for macOS Sierra.

For every other annual macOS release a new major version of VMware Fusion added official support and it required a paid upgrade. You could sometimes get away with continuing to use the previous Fusion version with limitations.

macOS Big Sur had major changes at the kernel level, which meant it wasn't possible for VMware to do minor tweaks to version 11 to get it working with limitations. They instead released version 12 with support for Big Sur. A third year of free updates would be too much to hope for given the degree of changes required.

If you bought Fusion 11 after 18 June 2020 you would have been eligible for a free upgrade to version 12 under the technology guarantee programme. I assume you bought it somewhat earlier so missed out on this, and probably also missed out on the preceding year of free updates.

At least VMware has free updates in some years. As far as I recall the competing product has always required a paid upgrade to officially support a new host macOS version, and it now has an annual subscription for professional use.

0 Kudos
Technogeezer
Immortal
Immortal

Actually Parallels Desktop 16 for Mac Standard Edition (the non-pro version) has two purchasing options: A "regular" license that is for that version only ($99.99) or a subscription ($6.99/month). The regular license is only good for that version, you have to purchase an upgrade to a new version. (much like what VMware does with Fusion).

The subscription gives you automatic rights to any future versions. But, you don't renew the subscription, it stops working.

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
0 Kudos
ColoradoMarmot
Champion
Champion

Apple doesn't provide the OS version for free.  You pay for it when you buy the machine, which is one of the reasons their equipment costs more than the competition.  It's just a hidden cost that they've baked into the purchase price.

None of those other applications have the technical complexity of virtualization software, which is highly dependent on deep hooks into the operating system at a very low level.  In the case of Big Sur, those were very significant.

Those changes require development effort - how should VMWare get paid for them?  They could do the apple model, and bake it into the price up front, but Fusion would then cost a lot more.  They could offer a support contract, but then people would complain about having to buy one (which they actually do offer, but no one buys it outside of businesses).  They could move to a subscription model, but people would complain about that too.

Unless you know of a lot of virtualization engineers who are willing to work for free, someone has to pay them and that money has to come from somewhere.  Product upgrade fees are the only option.