infobleep
Contributor
Contributor

Unable to connect the USB device "" to the virtual machine (error code 13)

Hi there

I have got the following message when trying to connect a USB card.

Unable to connect the USB device "" to the virtual machine (error code 13)

Contact VMWare, Inc. technical support for assistance.

I even tried then to connect the Apple FaceTime HD camera and got the same error message. I reinstalled VMWare Tools and restarted Windows 7 but no luck. About to try restarting my Mac. I did a search in Google but could find no reference to error code 13, just error code 4. I am using VMWare Fusion 5.

Kind regards

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4 Replies
WoodyZ
Immortal
Immortal

Are there and Flags showing in the Hardware Tree in Device Manager on Windows 7, especially under USB...?

When you say "when trying to connect a USB card" what explicitly and specifically is this USB Device?

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alyanm
Contributor
Contributor

I am having this exact same error suddenly.  No matter which of 3 USB devices I attempt to connect to I get the same error message.  All three of these have connected without issue in the past, right up until tonight.  This is WIndows 7 64 under VMware Fusion 5.0.3 on MacBook Pro OS X.  In response to WoodyZ, no problems displayed on the Win 7 Device Manager at all, not in USB.

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infobleep
Contributor
Contributor

I did what I required via an older toshiba laptop and I don't have time to troubleshoot the problem further so I can't be of much help.

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admin
Immortal
Immortal

I had a customer today who had a similar issue, issue was resolved by following the below steps: -


- Shutdown the VM

- Click on Virtual Machine > Settings > USB & Bluetooth

- At the bottom of the pane, click on Advanced USB options

- Remove and re-add the USB controller

- Start the VM and try connecting the USB devices

Hopefully this resolves your issue too 🙂

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