Serial Number not working during installation

[Nesira]

Hello everyone,

I purchased a retail copy from amazon and upon installation it prompts me to enter a serial number and I enter the one supplied to me from the back of the CD sleeve that came in the retail box. However, when I click continue after I enter the serial number is just sits there, no errors or anything. I try the "go back" button and also just sits there with no errors. When I "x" out of the window and installer I get a message saying fusion did not install correctly. At this point there is an option to view error on a small pop down window. But when I click on it again nothing happens and no other error messages pop up. I have tried rebooting several times and installing it and the same thing listed above happens every time.

This is a clean install, I have never had any previous versions or trial versions. I contacted the online support and they mentioned that online chat was just for licensing support. They still managed to spit out a KB article that didn't seem relevant at all. The KB article was for "about to" or "expired" serial number messages. The article suggested I uninstall fusion, delete some specific folders and install again. However, my fusion doesn't install in the first place because it never gets past the entering serial number screen. Needless to say I don't have those specifics folders to delete in the first place.

Any help or insight would be greatly appreciated as I am much anxious to get this installed and try it out.

Thank you.

[admin]

I would reboot the Mac and try installing again.

[Technogeezer · Accepted solution]

What is the version of the Fusion product that you purchased from Amazon? Many boxed versions aren't the latest.

What's the version of Mac OS X that you're running and what Mac hardware are you running it on?

I would try downloading the latest version of Fusion (1.1.3, see ) and try installing that instead of your CD version. Even though it's billed as an update. VMware packages updates as a full version of the product and your retail key will work with all 1.1.x versions.

[Nesira]

Hello Technogeezer,

The disc I have is the 1.1.2 version.

My specs are as follows:

imac

2.4 core 2

2 gig ram

I will try your suggestion in the morning as I have to work all night. Thanks for the feedback you two.

btw, I noticed during installation the install process bar would move along consistently until about 60 percent then shoot to 100 percent. I just noticed on my disc there are is a series of deep scratches on the cd (even though the disk just came out of the box). So hopefully downloading the newest version will work.

Thanks again

[Nesira]

Brilliant!!

I decided to try this before I went to work and it work flawlessly on the install process. I think the issue was the scratched disk not allowing the mac to read it correctly.

Excellent work.