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SOLVED (unsupported Lenovo USB-C adapter) VMware Fusion Player 12.1.0 crashes under Big Sur

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VMware Fusion Player – Personal Use License
Everyday my VMware Fusion Player 12.1.0 crashes under Big Sur. I deep uninstall it and reinstall it. After that it works fine with my existing Windows 10 x64 VM for about 24 hours and crashes again. With crash, what I mean is that I get rotating rainbow ball and have to force quit the application. I cannot do anything but to force quit.

My computer is MacBook Pro 15 in with Intel silicon.

Does anybody know how to solve this annoyance?

SOLVED (unsupported Lenovo USB-C adapter)

 

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VMware Employee
VMware Employee

Didn't hit this issue locally, can you upload your log file here for more investigation?

/Users/xxx/Library/Logs/VMware\ Fusion/vmware-vmfusion.log

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Contributor
Contributor

The problem is solved.

The culprit was the USB-C adapter I use for connecting MBP15 to a bigger monitor.

It seems it is really a Lenovo product and it is not supported. I swıched back to the Apple adapter and everything is fine now. 

I plan to try the Lenovo adapter again after few updates of VMware to see whether it will work.

 

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VMware Employee
VMware Employee

Didn't hit this issue locally, can you upload your log file here for more investigation?

/Users/xxx/Library/Logs/VMware\ Fusion/vmware-vmfusion.log

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Contributor
Contributor

Thank you very much for pointing me to the right log. I reinstalled VMware-Fusion-12.1.0-17195230.dmg after a deep uninstall and check the log file you mentioned. While VMware running that file gets populated continuously with the same error every second:

2020-11-26T07:59:35.998+03:00| VMware Fusion| I005: VMHSGetDataFileKey: Could not get the dataFileKey from VMDB
2020-11-26T07:59:36.338+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.339+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.360+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.360+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.694+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.695+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.726+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.726+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:36.837+03:00| VMware Fusion| I005: VMHSGetDataFileKey: Could not get the dataFileKey from VMDB
2020-11-26T07:59:37.199+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:37.199+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:37.220+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-11-26T07:59:37.220+03:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.

 

I think eventually the logs will get too large and VMware Fusion will fail.

Could you please tell me how I can create that "/Library/Preferences/VMware Fusion/config"? Wasn't it supposed to be created when I installed VMware-Fusion-12.1.0-17195230.dmg?

Best,

Ilker

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Contributor
Contributor

Also noticed that fusion.log at the same directory gets populated with a similar rate with the lines:

<Action><Time>1606369947</Time><Act>AddUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>
<Action><Time>1606369948</Time><Act>RemoveUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>
<Action><Time>1606369948</Time><Act>AddUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>
<Action><Time>1606369949</Time><Act>RemoveUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>
<Action><Time>1606369949</Time><Act>AddUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>
<Action><Time>1606369950</Time><Act>RemoveUSB</Act><ID></ID><Detail>Lenovo Billboard Device, 17ef:7226</Detail></Action>

 

AFAIK, I do not have any Lenovo USB or any Lenovo product in my MBP15.

I think all of these started when I upgraded from Catalina to Big Sur or maybe after VMware Fusion updated itself to 12.1.0 around the same time. 

Ilker

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Contributor
Contributor

The problem is solved.

The culprit was the USB-C adapter I use for connecting MBP15 to a bigger monitor.

It seems it is really a Lenovo product and it is not supported. I swıched back to the Apple adapter and everything is fine now. 

I plan to try the Lenovo adapter again after few updates of VMware to see whether it will work.

 

View solution in original post

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