I am running VMware Fusion Pro 10.0.1 on a Macbook Pro (Retina, 13-inch, Early 2015). I recently upgraded Fusion to 10.0.1 specifically to get support for the Windows Fall Creators update, version 1709.
My guest VM was working perfectly at version 1703. After doing a normal Windows feature update, the VM started behaving disastrously, with signs of Windows Explorer crashing. It was so bad that I immediately reverted to a snapshot, which was fine.
Having got my VM functioning again, I made a linked clone and tried the update again on the clone. Curiously, the result was not quite as bad the second time, but still unusable - in particular the "Start" menu does not appear. Since this is a "throw away" clone, I tried a number of the "fixes" suggested by Google search, but none made any difference.
In desperation I then tried the "Reset Windows" option (i.e. the one that reinstalls a fresh Windows system, deleting all of the applications but preserving personal files). Even this did not work - the Start menu still does not appear. Every time I click on the start button the following event appears in the event log:
| Log Name: | Application |
| Source: | Application Error |
| Date: | 2017-11-28 12:32:30 |
| Event ID: | 1000 |
Task Category: (100)
| Level: | Error |
| Keywords: | Classic |
| User: | N/A |
| Computer: | sykes |
Description:
Faulting application name: ShellExperienceHost.exe, version: 10.0.16299.15, time stamp: 0x59cda974
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.15, time stamp: 0xf6706fe0
Exception code: 0xc000027b
Fault offset: 0x00000000003fa23d
Faulting process ID: 0xe34
Faulting application start time: 0x01d36844f51cc8bd
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 27f05b98-1303-40b9-a3f2-d47c6e897fb1
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
| <Provider Name="Application Error" /> |
| <EventID Qualifiers="0">1000</EventID> |
| <Level>2</Level> |
| <Task>100</Task> |
| <Keywords>0x80000000000000</Keywords> |
| <TimeCreated SystemTime="2017-11-28T12:32:30.483205800Z" /> |
| <EventRecordID>605</EventRecordID> |
| <Channel>Application</Channel> |
| <Computer>sykes</Computer> |
| <Security /> |
</System>
<EventData>
| <Data>ShellExperienceHost.exe</Data> |
| <Data>10.0.16299.15</Data> |
| <Data>59cda974</Data> |
| <Data>Windows.UI.Xaml.dll</Data> |
| <Data>10.0.16299.15</Data> |
| <Data>f6706fe0</Data> |
| <Data>c000027b</Data> |
| <Data>00000000003fa23d</Data> |
| <Data>e34</Data> |
| <Data>01d36844f51cc8bd</Data> |
| <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe</Data> |
| <Data>C:\Windows\System32\Windows.UI.Xaml.dll</Data> |
| <Data>27f05b98-1303-40b9-a3f2-d47c6e897fb1</Data> |
| <Data>Microsoft.Windows.ShellExperienceHost_10.0.16299.15_neutral_neutral_cw5n1h2txyewy</Data> |
| <Data>App</Data> |
</EventData>
</Event>
Again there is a fair amount of lore about dealing with this error, and I've tried most of the "fixes" to no avail. The Start menu still does not appear even if I start the system in "safe mode", though curiously, in this case I don't see anything in the event log. There is some advice to try making a new account in case it is a corrupt profile, but unfortunately the "Settings" tool also crashes if I try. (Other advice is that this is a waste of time anyway).
I haven't had this trouble on any of the real machines that I've upgraded from 1703 to 1709. I don't think I'm doing anything particularly unusual on this VM; it just runs a few tools for me that aren't available natively on MacOS.
Any ideas? For the time being I have deferred the upgrade on the main VM, but I assume that I will have to move forward eventually (in any case, I want to). Obviously I can clone it again to do further experiments, but I'm not sure what to try next. Any ideas?
