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PC Migration - Converter failed to connect to remote machine. A general system error occurred: unknown internal error

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Hi,

I'm brand new to v m fusion so please excuse me if i miss useful information from the post first time around.

I am trying to use the Migrate your PC feature of VM Fusion 8 but am seeing the error in the topic title when I attempt to start the import.

I have disabled firewalls on both the PC and MAC

I have tried over ethernet and direct connections

When I run the PC migration tool on windows it complains that UAC is enabled even though it is not (confirmed through control panel, and changing via command prompt)

When attempting the migration, it accepts the pin number and then shows a certificate warning, which i choose to continue through

it then prompt me for admin username/pass on the PC (I have tried my regular one and also tried settting up a new admin user and trying that)

after this i see the error: PC Migration - Converter failed to connect to remote machine. A general system error occurred: unknown internal error

Should I persist with trying to get this to work, or will it ultimately be easier to find a less direct way to turn the PC in to a VM on the Mac?

I found the logs on the mac and have posted what i think is the relevant one below, but not really sure:

****LOGS****

2016-04-21T11:12:50.090Z| usbArb| I125: Log for VMware USB Arbitration Service pid=3550 version=12.1.0 build=build-3272237 option=Release

2016-04-21T11:12:50.090Z| usbArb| I125: The process is 64-bit.

2016-04-21T11:12:50.090Z| usbArb| I125: Host codepage=UTF-8 encoding=UTF-8

2016-04-21T11:12:50.090Z| usbArb| I125: Host is Mac OS X 10.10.5 (14F1713) Darwin 14.5.0

2016-04-21T11:12:50.088Z| usbArb| I125: VTHREAD initialize main thread 3 "usbArb" tid 119357

2016-04-21T11:12:50.088Z| usbArb| I125: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.

2016-04-21T11:12:50.088Z| usbArb| I125: PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.

2016-04-21T11:12:50.088Z| usbArb| I125: DictionaryLoad: Cannot open file "/dev/null/Non-existing DEFAULT_LIBDIRECTORY/settings": Not a directory.

2016-04-21T11:12:50.088Z| usbArb| I125: PREF Optional preferences file not found at /dev/null/Non-existing DEFAULT_LIBDIRECTORY/settings. Using default values.

2016-04-21T11:12:50.088Z| usbArb| I125: DictionaryLoad: Cannot open file "/dev/null/Non-existing DEFAULT_LIBDIRECTORY/config": Not a directory.

2016-04-21T11:12:50.088Z| usbArb| I125: PREF Optional preferences file not found at /dev/null/Non-existing DEFAULT_LIBDIRECTORY/config. Using default values.

2016-04-21T11:12:50.089Z| usbArb| I125: DictionaryLoad: Cannot open file "/var/root/Library/Preferences/VMware Fusion/config": No such file or directory.

2016-04-21T11:12:50.089Z| usbArb| I125: PREF Optional preferences file not found at /var/root/Library/Preferences/VMware Fusion/config. Using default values.

2016-04-21T11:12:50.089Z| usbArb| I125: PREF Disabling user preferences because disableUserPreferences is set.

2016-04-21T11:12:50.089Z| usbArb| I125: PREF Failed to load user preferences.

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- GLOBAL SETTINGS /dev/null/Non-existing DEFAULT_LIBDIRECTORY/settings

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- NON PERSISTENT

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- USER PREFERENCES

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- USER DEFAULTS /var/root/Library/Preferences/VMware Fusion/config

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- HOST DEFAULTS /Library/Preferences/VMware Fusion/config

2016-04-21T11:12:50.090Z| usbArb| I125: DICT --- SITE DEFAULTS /dev/null/Non-existing DEFAULT_LIBDIRECTORY/config

2016-04-21T11:12:50.091Z| usbArb| I125: USBArbRuleStore: Loading device rules from '/Library/Application Support/VMware/usbarb.rules'.

2016-04-21T11:12:50.091Z| usbArb| I125: VMware USB Arbitration Service Version 15.1.7

2016-04-21T11:12:50.091Z| machPoll| I125: VTHREAD start thread 4 "machPoll" tid 119359

2016-04-21T11:12:50.366Z| usbArb| I125: USBArb: Attempting to connect to existing arbitrator on /var/run/vmware/usbarbitrator-socket.

2016-04-21T11:12:50.366Z| usbArb| I125: SOCKET creating new socket, connecting to /var/run/vmware/usbarbitrator-socket

2016-04-21T11:12:50.366Z| usbArb| I125: SOCKET connect failed, error 2: No such file or directory

2016-04-21T11:12:50.366Z| usbArb| I125: USBArb: Failed to connect to the existing arbitrator.

2016-04-21T11:12:50.398Z| usbArb| I125: USBArb: UsbArbPipeConnected: Connected to client, socket:4

2016-04-21T11:12:50.399Z| usbArb| I125: USBArb: Client 3450 connected (version: 7)

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Contributor
Contributor

well just incase anyone finds this in the future, the issue turned out to be that my PC was joined to a domain, but I was logged in to a local account. I resolved the issue by leaving the domain. There may be other ways to get around this issue.

View solution in original post

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Contributor
Contributor

well just incase anyone finds this in the future, the issue turned out to be that my PC was joined to a domain, but I was logged in to a local account. I resolved the issue by leaving the domain. There may be other ways to get around this issue.

View solution in original post

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Champion
Champion

Glad you figured it out.  If you intend to use the VM frequently or retain for a long time, you may want to just create a clean one from scratch.  Converting physical machines always results in bloated, buggy, unstable VM's.

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