No Internet Connection on Windows 7 VM

[darnelj]

Hello, I am trying to connect to the internet via Windows 7 VM but I am not able acces the internet. It says that all the connections are established ie Local Area Connections. I have internet access in other VM's but not windows 7. Any suggestions to what the problem might be?

[WoodyZ]

To help figure out what is what, the best way to provide comprehensive diagnostic information is to use the "Collect Support Information" command from the VMware Fusion (menu bar) > Help > Collect Support Information and then attach the .tgz file it created on your Desktop to a reply post.

[darnelj]

Thank for your reply...I've attached the support info file.

[darnelj]

I tried inputting this line

ethernet0.virtualDEV = "e1000"

into the .vmx file but there is one already. Help with this please?

[a_p_]

What's the output of ipconfig /all in the Windows 7 VM?

André

[darnelj]

I dont know, where would i find that information?

[a_p_]

Power on the WIndows 7 VM, open a "Command Prompt" and enter the command ipconfig /all. This will return the current network configuration for the VM.

André

[darnelj]

So i did that but idk what exactly I should respond with? What should i look for after doing this?

[a_p_]

It would be helpful if you could copy&paste the command's output to your next reply post to see whether the settings are correct for the NAT network (vmnet8 - 172.16.94.x). Btw. did you manually reconfigure the NAT subnet?

André

[darnelj]

Here are the settings:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : WIN-67034ORBPNS

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : localdomain

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : localdomain

   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection

   Physical Address. . . . . . . . . : 00-0C-29-FE-13-6A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::f13b:a140:3dc8:a742%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 172.16.94.133(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 17, 2012 10:57:44 AM

   Lease Expires . . . . . . . . . . : Saturday, November 17, 2012 11:27:44 AM

   Default Gateway . . . . . . . . . : 0.0.0.0

                                       172.16.94.2

   DHCP Server . . . . . . . . . . . : 172.16.94.254

   DHCPv6 IAID . . . . . . . . . . . : 234884137

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-31-28-4B-00-0C-29-FE-13-6A

   DNS Servers . . . . . . . . . . . : 172.16.94.2

   Primary WINS Server . . . . . . . : 172.16.94.2

   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.localdomain:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : localdomain

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

I dont know anything about reconfiguring the NAT subnet. So i guess didnt do it.

[a_p_]

The issue seems to be caused by the first gateway address (0.0.0.0). Do you have any applications installed on this VM (e.g. Adobe Creative Suite)?

   Default Gateway . . . . . . . . . : 0.0.0.0

                                       172.16.94.2

To see whether this really is the issue, try to configure static IP settings for the VM.

IP address: 172.16.94.100 (assuming this is a free IP address)

Subnet Mask: 255.255.255.0

Default Gateway: 172.16.94.2

DNS Server: 172.16.94.2

André

[darnelj]

I have  Photoshop installed. Where would I find the Static IP Settings for the VM?

[a_p_ · Accepted solution]

Folow the steps in http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings to change the IPv4 settings.

André

[darnelj]

I did that. Then whats next?

[a_p_]

Are you able to access the Internet now? If not run ipconfig /all again and post the output.

From what I read, the issue is caused by the "Bonjour" service installed by the Adobe software. However this may only occur with older software versions.

André

[darnelj]

No i wasnot able to access the internet

Here are the settings below:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : WIN-67034ORBPNS

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : localdomain

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : localdomain

   Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection

   Physical Address. . . . . . . . . : 00-0C-29-FE-13-6A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::f13b:a140:3dc8:a742%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 172.16.94.133(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 17, 2012 10:57:44 AM

   Lease Expires . . . . . . . . . . : Saturday, November 17, 2012 2:51:30 PM

   Default Gateway . . . . . . . . . : 0.0.0.0

                                       172.16.94.2

   DHCP Server . . . . . . . . . . . : 172.16.94.254

   DHCPv6 IAID . . . . . . . . . . . : 234884137

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-31-28-4B-00-0C-29-FE-13-6A

   DNS Servers . . . . . . . . . . . : 172.16.94.2

   Primary WINS Server . . . . . . . : 172.16.94.2

   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.localdomain:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : localdomain

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

EDIT: The version of Photoshop is CS3 which is old. Maybe thats the problem.

[a_p_]

According to the output, you did not configure the static IP settings. They are still configured as automatic!?

And yes, CS3 is known to cause this issue. You will get a lot of hits when you google for it.

André

[WoodyZ]

It looks like you haven't set a Static IP Address, etc., based on the last output if ipconfig.  Does the TCP/IP Properties dialog box look as in the image below or does it have set info?

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

[darnelj]

I did exactly as you said but i restared the VM and i have connection to the internet. If it goes again I will post here once more.

Thank you for your help. Appreciated :smileygrin:

I ticked the box with the DNS Server since it was not ticked before, so maybe that made it work.