Isn't there any way to get pre-sales support?

[rkleemann]

This community is great in general... lots of info and lots of people willing to help. But it would be nice if VMWare provided some pre-sales technical support.

I'm in a situation where I'm willing to purchase the product (Fusion but unless I can get my issues resolved, it won't make sense for me to spend the money.

It would be nice if I could email all the details of my issues to someone at VMWare (like sales - since they should be interested in providing support to sell the product) but it doesn't seem to be possible.

Does anyone in this forum/community represent VMWare that could connect me with some technical support while I'm still in the 30 day trial?

Thank you

Ricardo

[Woodmeister50]

FWIW, from this page: http://www.vmware.com/be/support/fusion/faq/cust_service.html

It states this:

What type of technical support help can I get if I am evaluating VMware Fusion?

Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.

Sorry just the way it is.

[Mikero]

What's the issue you're experiencing?

(Note I'm not technical support, I manage the Fusion business as a whole, but could at least point you in the right direction)