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scurlock
Contributor
Contributor

Installation Fusion 13

Hello. I recently upgraded my Mac to OS 14.0. Also upgraded and installed Fusion 13 Player. It did take a little bit but seems to have installed. My VMWare Fusion.app file now has a circle and line though the middle and will not launch Fusion. When I launch it, it gives a "You can't open the application "VMWare Fusion" because it may by damaged or incomplete. I can launch the application by going into the package contents and double clicking on the Unix Executable File. 

Any direction on how to correct this so I am using the correct file to properly launch Fusion 13? Thank you for your assistance.

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Technogeezer
Immortal
Immortal

What did you "upgrade" from (both Fusion and macOS versions)?

Whatever happened installed a broken application into your Mac. Shut down Fusion and manually uninstall it completely by following the information in KB article https://kb.vmware.com/s/article/1017838 taking care to look in both /Library (system-wide library folder) and ~/Library (user specific library folder found in the user's home folder) as noted in the tech note. Use the Finder Go -> Go To Folder... to make sure you get to both places. Take care to remove all of the files that are called out in the note (they are NOT the same between the 2 locations) 

Also, look in /Library/PrivilegedHelperTools and make sure that the following file isn't there, If so, delete it.

/Library/PrivilegedHelperTools/com.vmware.fusion.InstallHelper

 

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
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DeborahCosta
Contributor
Contributor

It appears the issue might be with the app's signature. Re-download and reinstall VMware Fusion 13 from the official source. If the problem persists, check for updates or patches from VMware's support.

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scurlock
Contributor
Contributor

I followed all the steps recommeded to completly remove Fusion 13, downloaded it again from VMWare, and reinstalled. Same thing. I can get it to launch so I can access my Win machine. It is not ideal, but working for now.

It would be great to have it confirmed as a compatibility issue. That would make sense to me.

 

Thank you all!!

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Technogeezer
Immortal
Immortal

Fusion 13 is not listed by VMware as compatible with Sonoma.,  See https://kb.vmware.com/s/article/2088571 

And before you say, "that's an old article", you are correct. If Sonoma were supported with Fusion 13, the article would have been updated. If it isn't listed in the article, it isn't supported. The article in all likelihood will be updated when VMware announces the next version of Fusion which should contain Sonoma support. This is one of those instances where "it might work, but VMware doesn't support it".  

You should really be using the 2023 Tech Preview on Sonoma.  However, if this situation occurs with the 2023 Tech Preview, it needs to be reported to VMware so it can be addressed before release. If you still see it, drop an email to the beta team at fusion-beta@vmware.com instead of posting in the 2023 Tech Preview Discussions forums. You're more likely to get their attention that way.. 

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
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