I want to use Fusion 13 player (free) but my Personal Use LICENSE KEYS is not work. Why

[supperpan]

I have Fusion 12 pro but now I want to use Fusion 13 player (free) ,but my Personal Use LICENSE KEYS is not work.

NN011-XXXXX-XXXXX-XXXXX-306KM

[jtyler09]

I am having this issue too. Tried both copy and pasting, as well as typing in

[ColoradoMarmot]

You're sure you've copied the Fusion 13 key, not the Fusion 12 key?

[jtyler09]

I'm copying the only key I see available on the page? It doesn't indicate whether it's 13 or 12. How do I request/make sure it is a 13 key? 

It is also interesting that today under Download Packages (on this page: https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal), I am seeing the following message and no longer an option to download "Unable to process your request. Please try again later." It was no this way yesterday

Also, when I try to go to https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal-13, it automatically removes the last "-13" and takes me to https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal. This is where the key is, and download link was yesterday (now seeing an error, as mentioned above).

Appreciate the help!!

[RBNetEngr1]

I just updated my Fusion Player 12 to Fusion Player 13.  In order to use it for free, you need to register for a new Personal Use License:

vmware.com/go/get-fusionplayer-key

Then copy the key it provides, and paste it in after installing Fusion 13.

[Bdazlrau]

Which would be awesome if only the form would accept perfectly legitimate postcodes from countries other than the US

[jtyler09]

This issue seems to be resolved as of 12/7/22. I'm now able to request a key for Fusion 13. Thanks!

[obi_one]

Today I tried again in all possible ways. Also new registration etc. is not working due to postal code problem. 
This is very annoying.