Fusion not working

[albertaangler]

The first paragraphs are a message tagged with Support Request #.

Next bold text is occurrence after purchasing Fusion 10 upgrade and installing it.

I just sat down to my iMac loaded with Fusion 8.5.10. I have W8.1 loaded here.

I swiped to the VMware pane and clicked the ‘go’ triangle and got the following message within a box with the VMware red and blue box:

Failed to open kernel extension ‘com.vmware.kext.vmci’:No such file or directory.

Please make sure that the kernel extension is loaded.

Module ‘DevicePowerOn’ power on failed.

Failed to start the virtual machine

I did a finder search for the file and sure enough not found.

I tried quit and restart of Fusion.

I tried restart of iMac.

Get same message.

Nothing has occurred to computer since I last used Fusion a couple of days ago.

Do I reload the Fusion app?

I have followed the instructions at https://kb.vmware.com/articleview?docId=1003484 (Troubleshooting Fusion start up)

Restart everything and get message re: new features referring to a string, (To upgrade, power off this virtual machine and choose "Virtual Machine > Settings… > Compatibility”) the meaning of which alludes me and I cannot find anywhere.

Click OK and next get message re: cannot find valid peer process ……. again.

Now what??

Thanks

Don

[RickShu]

Hi Albert,

If you are running Fusion on MacOS 10.13 and later Host, you may need to refer to this KB article: VMware Knowledge Base

Hopefully it helps.

Regards,

-Rick

[albertaangler]

Nope that has only made it worse.

Now get

ascript:;

[RickShu]

Hi Albert,

I think you may need to upgrade the Hardware version of your VM to ensure all the new features can work in latest Fusion release. You need to shutdown the VM before you are able to upgrade the hardware version. Also, you should backup your VM before you do the upgrade.

Regards,

-Rick