Thomas_McKane
Contributor
Contributor

Fusion 8.5 on MacOS Sierra Crashing Often

After any of my Windows VM's boot up, they freeze more often than not and I get an error that Windows has stopped responding and needs rebooted.  I sometimes have to reboot 3 times before it will actually boot up and be usable.

This NEVER happened with previous versions of Fusion.

PLEASE FIX THIS BUG

101 Replies
Bradall
Enthusiast
Enthusiast

Gone back to el cap to resolve my issue can't run with Sierra.

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NogBadTheBad
Enthusiast
Enthusiast

Don't bother trying 8.5.2 with Sierra thinking it will fix the crashing issue, it doesn't.

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Bradall
Enthusiast
Enthusiast

thanks for letting us know its still broken but i'm assuming from the earlier response from vmware that the fix involves both sides so 8.5.2 may fix the fusion side and we need the next release of sierra to fix that side.

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Luke_H_NYC
Contributor
Contributor

So does 10.12.2 (beta or not) fix the issue when used with Fusion 8.5.2 ?

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Bradall
Enthusiast
Enthusiast

Not about to try it after only just rolling back to elcap.

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_matt_
Contributor
Contributor

I can also confirm that Fusion 8.5.2 running on Sierra 10.12.1 did not solve the problem.

I use Fusion almost every day and following these 3 rules seems to have helped minimize my crashes to maybe 1 per week:

  1. Do not suspend your running vm.  Always shut it right down when you're finished using it.
  2. Do not run vmware Fusion after the Mac has been through one or more sleep cycles without doing a cold reboot of the Mac first.  I have observed that this makes the greatest difference in preventing crashes on my machine.
  3. Do not put the Mac to sleep while Fusion is running.
Bernie2000
Contributor
Contributor

same here, Fusion 8.5.2 on Sierra 10.12.1 - almost every time I click into a VM window it crashes, very annoying!

regards,

Bernie

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nikhilcdac
Contributor
Contributor

on another thread 8.5 Keeps crashing, vmware has posted an update that issue has been fixed internally and will be released next week.

Hope that issue is resolved in next update.

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GlennyG
Enthusiast
Enthusiast

Have the same problem;  intermittent crashes on resume.  Use fusion all the time and always suspend the VM at the end of the day (use a large monitor,  so want to preserve the screen layout).  Crashing every few days on resume,  i.e. starting up Fusion in the morning after I've re-connected the monitor to the MBP.

Obviously a VMWare feature.  Hasn't happened on previous releases.

Fusion 8.5.2 running Windows 2012 r2,  Sierra 10.12.1,  MacBook Pro (Retina, 15-inch, Mid 2015, 2.8 GHz Intel Core i7)

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GlennyG
Enthusiast
Enthusiast

Seems to be related to it being run in full screen.

Process:

- restore to run windows in a window (i.e. come out of full screen)

- suspend (close the window)

... time passes,  Mac's slept,  etc. ...

- Open the VM again in a window -- all OK

- maximise it - crash...  "fusion encountered an error and we'll ruin your day..."

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Mikero
Community Manager
Community Manager

We will be releasing a patch to address this issue tomorrow.

-
Michael Roy - PM/PMM: Fusion & Workstation
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RussWL
Contributor
Contributor

I updated to Mac OS to Sierra 10.12.1 and updated to Fusion 8.5.2 and the crashing is still happening. If I shut down the VM and have a fresh startup, it doesn't appear to crash for that session. The problem now only appears to be with restoring a suspended VM. It doesn't crash every time after restoring a suspended VM, but very often. I encounter the issue multiple time a day. With the 8.5.2 version you get a message that an error was encountered and the VM has to be restarted and a button is disabled to restart the VM.

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Mikero
Community Manager
Community Manager

8.5.3 addresses this, will be released later today.

-
Michael Roy - PM/PMM: Fusion & Workstation
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tnor10
Contributor
Contributor

Has the update been released...I too am plagued with the crashes and loosing data...:smileycry:

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Luke_H_NYC
Contributor
Contributor

The update is finally out!! 8.5.3

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stefanhaupt
Contributor
Contributor

Hmm, 8.5.3 also crashes.

I have copied my VmWare image to a new MacBook Pro and VmWare comes up exactly once. Then it crashes every time.

I can copy the disk image again, VmWare will start it once, ... this is a bit annoying, no problems whatsoever on the old Mac... currently have to run Parallels to be able to work and that does not make me happy.

I get this (looks very similar to the error in 8.5.2):

Process:               VMware Fusion [2018]

Path:                  /Applications/VMware Fusion.app/Contents/MacOS/VMware Fusion

Identifier:            VMware Fusion

Version:               8.5.3 (4696910)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1961]

Responsible:           VMware Fusion [2018]

User ID:               501

Date/Time:             2016-11-30 07:35:12.800 +0100

OS Version:            Mac OS X 10.12.1 (16B2659)

Report Version:        12

Anonymous UUID:        A130FB91-D96E-1185-BCC3-55443A3E6AE9

Time Awake Since Boot: 1000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:

*** multi-threaded process forked ***

crashed on child side of fork pre-exec

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x00007fffeb956dda __pthread_kill + 10

1   libsystem_pthread.dylib       0x00007fffeba42787 pthread_kill + 90

2   libvmwarebase.dylib           0x000000010c804913 SigCoreDumpViaChild + 963

3   libvmwarebase.dylib           0x000000010c804ac7 Sig_CoreDump + 39

4   libvmwarebase.dylib           0x000000010c58966d Panic_Panic + 141

5   libvmwarebase.dylib           0x000000010c5897d2 Panic + 130

6   libvmwarebase.dylib           0x000000010c803d60 0x10c53e000 + 2907488

7   libsystem_platform.dylib       0x00007fffeba35bba _sigtramp + 26

8   ???                           0x000060000086f250 0 + 105553125110352

9   com.apple.CoreFoundation       0x00007fffd65c9d74 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

10  com.apple.CoreFoundation       0x00007fffd65c99ff __CFRunLoopDoTimer + 1071

11  com.apple.CoreFoundation       0x00007fffd65c955a __CFRunLoopDoTimers + 298

12  com.apple.CoreFoundation       0x00007fffd65c0f81 __CFRunLoopRun + 2065

13  com.apple.CoreFoundation       0x00007fffd65c0514 CFRunLoopRunSpecific + 420

14  com.apple.HIToolbox           0x00007fffd5b512ac RunCurrentEventLoopInMode + 240

15  com.apple.HIToolbox           0x00007fffd5b50fe9 ReceiveNextEventCommon + 184

16  com.apple.HIToolbox           0x00007fffd5b50f16 _BlockUntilNextEventMatchingListInModeWithFilter + 71

17  com.apple.AppKit               0x00007fffd41536cd _DPSNextEvent + 1093

18  com.apple.AppKit               0x00007fffd48ca830 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2730

19  com.apple.AppKit               0x00007fffd414806d -[NSApplication run] + 926

20  com.apple.AppKit               0x00007fffd4112983 NSApplicationMain + 1237

21  com.vmware.fusion             0x000000010b1a73c5 0x10b19c000 + 46021

22  libdyld.dylib                 0x00007fffeb828255 start + 1

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fubvmware
VMware Employee
VMware Employee

Hi stefanhaupt,

Is the new Macbook Pro that you are using the late 2016 model with Touch Bar (or 13" w/o Touch Bar)? We want to narrow down the scenario.

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Darcyz
Enthusiast
Enthusiast

Hi Stefanhaupt,

I am so sorry about your issue.

Could you help me to collect some logs to find the root cause?

a. ~/Library/Logs/VMware Fusion/vmware-vmfusion.log

b. vmware.log inside VM bundle vmware.log

Thanks and Regards

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JessieZhang
VMware Employee
VMware Employee

Hi stefanhaupt,

I would like to confirm a couple of things with you:

1) You said the crash does not happen on your old Mac machine, but happens on your new Mac machine, what is the Mac OS version on your old Mac? What is the Mac OS version on your new Mac machine?
2) Is it a Fusion UI crash (Fusion quits with the VM's vmx process still running) or a vmx crash (Fusion still runs but the VM shut down abruptly)?

3) After the crash, please relaunch Fusion if needed, then click Fusion menu 'Help' > 'Collect Support Information' to collect all the logs that would be helpful for our developers to check the issue and attach the resultant .zip bundle.

Thanks

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billearl
Enthusiast
Enthusiast

No crashes here with 8.5.3, although crashes were only occasional for me.

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