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inotazo
Contributor
Contributor

Fusion 12 Personal Use License to 13 Personal License

I already have a Personal Use license for Fusion Player 12. Now, I am trying to get a 13 license. I referred to https://kb.vmware.com/s/article/90058 , which directed me to https://customerconnect.vmware.com/web/vmware/evalcenter?p=fusion-player-personal .

When I logged in on this page, I could see the 12 license, but I could not see how to get a new one for 13. Since the FAQ page says "Personal Use customers may register for a new free license from this link (...) regardless of the currently owned license." I think I am supposed to get a new license for 13.

What should I do to use Fusion 13 with personal license in my case?

Thanks!

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Technogeezer
Immortal
Immortal

I had trouble using the direct link that you noted, even after successfully downloading the personal use license for Fusion 13. I got the blank screen that others have posted.

If I navigated from the top of the Customer Connect portal, through the maze of "Trial and Free Products", I found the signup for personal use license here:

https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal-13

It differs from the one posted in the tech note as it has the "-13" at the end.

See if this works for you.

 

- Paul (Technogeezer)
Editor of the Unofficial Fusion Companion Guides
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inotazo
Contributor
Contributor

Thanks, @Technogeezer 

I tried the way you told me. Although I found the register button on the Personal Use License page, after I clicked it, it forwards me to Customer Connect, which shows only a blank page and seems to be a pre-login screen. It does not even let me get a license. If I press the login button, it forwards me to the top of customer connect.

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DocJD101
Contributor
Contributor

I also am having this issue, is this a bug?

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Neewtt
Contributor
Contributor

I'm having the same issue here... seems like an issue for years already...

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andyc2
Contributor
Contributor

 

I'm having the same issue.  The URL is:

https://customerconnect.vmware.com/account-registration?source=evap&p=fusion-player-personal-13&logg...

and the screen is blank.  After exiting everything, noticed that the VMware fusion icon on the dock has already changed. 

Double-click on the icon now shows the VMware Fusion 13 license agreement page.  After pressing the "Agree" button,

we're back to the licensing page.

 

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vmnnb
Contributor
Contributor

This worked for me https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal-13. Selected Register under license and download and was initially hesitant because at the bottom of the registration it mentioned signing up for a trial but after submitting the form I was taken to the page with the VMware Fusion Player 13 – Personal Use license key.