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nhbua
Contributor
Contributor

Fusion 12 Install Hangs on Catalina 10.15.7

I'm attempting to upgrade to Fusion 12.1 from 11.5.6 on MacOS 10.15.7.  After clicking the VMware Fusion.app, it prompts with the usual "...app downloaded from the Internet, are you sure...", but then no actual installer screen appears.  

I've opened up Sys Prefs and unlocked Security & Privacy, but see no messages or missing settings there.  I've re-downloaded the Fusion DMG, but always get the same results.

Any ideas?

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2 Replies
nhbua
Contributor
Contributor

I found the following in the MacOS console:

SYSTEM.LOG

Apr 6 14:14:59 scurtis-mac com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000012.VMware Fusion[9477]): Service exited with abnormal code: 1

VMWARE-VMFUSION-0.LOG

2021-04-06T14:14:58.821-07:00| VMware Fusion| I005: Log for VMware Fusion pid=9477 version=12.1.0 build=build-17195230 option=Release
2021-04-06T14:14:58.821-07:00| VMware Fusion| I005: The host is 64-bit.
2021-04-06T14:14:58.821-07:00| VMware Fusion| I005: Host codepage=UTF-8 encoding=UTF-8
2021-04-06T14:14:58.821-07:00| VMware Fusion| I005: Host is Mac OS X 10.15.7 (19H524) Darwin 19.6.0
2021-04-06T14:14:58.790-07:00| VMware Fusion| I005: VTHREAD 4689800640 "VMware Fusion" tid 77488
2021-04-06T14:14:58.790-07:00| VMware Fusion| I005: UTIL: Change file descriptor limit from soft 256,hard 4294967295 to soft 8192,hard 4294967295.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/settings": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/settings": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: PREF Optional preferences file not found at /Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/settings. Using default values.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/config": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/config": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: PREF Optional preferences file not found at /Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/config. Using default values.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Users/scurtis/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Users/scurtis/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-04-06T14:14:58.793-07:00| VMware Fusion| I005: PREF Optional preferences file not found at /Users/scurtis/Library/Preferences/VMware Fusion/config. Using default values.
2021-04-06T14:14:58.798-07:00| VMware Fusion| I005: lib/ssl: OpenSSL using RAND_OpenSSL for RAND
2021-04-06T14:14:58.798-07:00| VMware Fusion| I005: lib/ssl: protocol list tls1.2
2021-04-06T14:14:58.798-07:00| VMware Fusion| I005: lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)
2021-04-06T14:14:58.798-07:00| VMware Fusion| I005: lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2021-04-06T14:14:58.798-07:00| VMware Fusion| I005: lib/ssl: curves list prime256v1:secp384r1:secp521r1
2021-04-06T14:14:58.799-07:00| VMware Fusion| I004: gVmomi: gvmomi_init: success.
2021-04-06T14:14:58.821-07:00| VMware Fusion| W003: Log Facility output is directed to file: /Users/scurtis/Library/Logs/VMware Fusion/vmware-vmfusion.log
2021-04-06T14:14:58.822-07:00| VMware Fusion| I005: OBJLIB-LIB: Objlib initialized.
2021-04-06T14:14:58.822-07:00| VMware Fusion| I005: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2021-04-06T14:14:58.822-07:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2021-04-06T14:14:58.823-07:00| VMware Fusion| I005: WQPoolAllocPoll : pollIx = 1, signalHandle = 12
2021-04-06T14:14:58.843-07:00| VMware Fusion| I005: vmxFilePath="/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/vmware-vmx"
2021-04-06T14:14:58.843-07:00| VMware Fusion| I005: vmxFilePathDebug="/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/vmware-vmx-debug"
2021-04-06T14:14:58.843-07:00| VMware Fusion| I005: vmxFilePathStats="/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/vmware-vmx-stats"
2021-04-06T14:14:58.864-07:00| VMware Fusion| I005: HOSTDEV-MAC: HostDeviceInfo_FindHostSoundDevices: Found default sound devices [BuiltInSpeakerDevice|BuiltInMicrophoneDevice].
2021-04-06T14:14:58.865-07:00| VMware Fusion| I005: Warning: SGHostEnumerate not yet implemented
2021-04-06T14:14:58.865-07:00| VMware Fusion| I005: SMBIOS: can't open /dev/mem: Could not find the file
2021-04-06T14:14:58.865-07:00| VMware Fusion| I005: VmhsHostInfoPopulateSystem: Could not get information from smbios to populate VMDB.
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Foundry Init: setting up global state (1 poll threads, 0 worker threads).
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixLogLevel = 0
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixApiTraceLevel = 0
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableVigor = FALSE
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2021-04-06T14:14:58.968-07:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Volumes/VMware Fusion/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2021-04-06T14:14:58.969-07:00| VMware Fusion| I005: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707
2021-04-06T14:14:59.218-07:00| VMware Fusion| I005: InstallDirIsValid: Read only.
2021-04-06T14:14:59.583-07:00| VMware Fusion| W003: MainWithAutoreleasePool: No admin credentials.

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ColoradoMarmot
Champion
Champion

Couple of ideas:

1) Make sure you're installing as an administrator account

2) Delete Fusion 11 (drag to trash), empty trash, reboot, then try the install.

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