Fusion 12 Hanging on startup

PrinceAlbert · ‎12-26-2020

Today for no apparent reason, when I started VM Fusion 12, it just hangs.

What should I do first to resolve this problem.

I've been running Big Sur since it's release.

I have removed it and re-installed, same thing happens

PrinceAlbert · ‎12-27-2020

Well that was strange.

Today on Startup, run Fusion same as I do every day, and like yesterday it hung immediately, nothing doing, application not responding.

But I was eating, so I left it, then after thirty minutes it started. But it also popped up a window telling me that there is a new version available.

So my question is, was it waiting for communication from VMware ? and there wasn't actually anything wrong in the first place.

??

wila · ‎12-28-2020

Hi,

That would seem unlikely. The update checking logic appears to me to have been implemented in a background thread, at least that's how it always has behaved for me in the past. I don't think that has changed for Fusion 12.

But while we can keep on guessing about implementation details, the better thing one can do at a moment like this is trying to inspect the log that has details from the UI. It is called the vmware-vmfusion.log and can be found at:
ls ~/Library/Logs/VMware\ Fusion/

--
Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

PrinceAlbert · ‎12-28-2020

Hi Will,

Thanks for the info on the log. Here it is

2020-12-28T09:01:48.708+07:00| usbArb| I005: Log for VMware USB Arbitration Service pid=2310 version=e.x.p build=build-16739231 option=Release
2020-12-28T09:01:48.708+07:00| usbArb| I005: The host is 64-bit.
2020-12-28T09:01:48.708+07:00| usbArb| I005: Host codepage=UTF-8 encoding=UTF-8
2020-12-28T09:01:48.708+07:00| usbArb| I005: Host is Mac OS X 10.16 (20C69) Darwin 20.2.0
2020-12-28T09:01:48.704+07:00| host-17141| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/usb-virt-api-switch": No such file or directory.
2020-12-28T09:01:48.704+07:00| host-17141| I005: UsbVirtApiSwitch: product=VMware Fusion state=on
2020-12-28T09:01:48.704+07:00| usbArb| I005: VTHREAD 4321046016 "usbArb" tid 17141
2020-12-28T09:01:48.705+07:00| usbArb| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-12-28T09:01:48.705+07:00| usbArb| I005: [msg.dictionary.load.openFailed] Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2020-12-28T09:01:48.705+07:00| usbArb| I005: PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.
2020-12-28T09:01:48.711+07:00| usbArb| I005: DICT --- GLOBAL SETTINGS (null)
2020-12-28T09:01:48.711+07:00| usbArb| I005: DICT --- NON PERSISTENT (null)
2020-12-28T09:01:48.711+07:00| usbArb| I005: DICT --- HOST DEFAULTS /Library/Preferences/VMware Fusion/config
2020-12-28T09:01:48.712+07:00| usbArb| I005: DICT --- SITE DEFAULTS (null)
2020-12-28T09:01:48.713+07:00| usbArb| I005: USBArbRuleStore: Loading device rules from rules file.
2020-12-28T09:01:48.713+07:00| usbArb| I005: VMware USB Arbitration Service Version 19.9.0
2020-12-28T09:01:48.713+07:00| machPoll| I005: VTHREAD 123145440014336 "machPoll" tid 17142
2020-12-28T09:01:48.714+07:00| usbArb| I005: USBArb: Attempting to connect to existing arbitrator on /var/run/vmware/usbarb-socket.
2020-12-28T09:01:48.714+07:00| usbArb| I005: SOCKET creating new socket, connecting to /var/run/vmware/usbarb-socket
2020-12-28T09:01:48.714+07:00| usbArb| I005: SOCKET connect failed, error 2: No such file or directory
2020-12-28T09:01:48.714+07:00| usbArb| I005: USBArb: No other USB arbitrator instance is currently running.
2020-12-28T09:01:48.715+07:00| usbArb| I005: USBArb: listening socket 13 created successfully
2020-12-28T09:01:48.715+07:00| usbArb| I005: USBArb: adding listening socket 13 to poll queue
2020-12-28T09:01:48.721+07:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2020-12-28T09:01:48.722+07:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2020-12-28T09:01:48.730+07:00| usbArb| I005: USBArb: new socket connection estibalished: socket 4
2020-12-28T09:01:48.730+07:00| usbArb| I004: USBArb: new client 7FB11A50B030 created, socket 4 added to poll queue
2020-12-28T09:01:48.731+07:00| usbArb| I005: USBArb: Client 2170 connected (version: 😎
2020-12-28T09:31:48.627+07:00| usbArb| I005: USBArb: new socket connection estibalished: socket 14
2020-12-28T09:31:48.627+07:00| usbArb| I004: USBArb: new client 7FB11A704DB0 created, socket 14 added to poll queue
2020-12-28T09:31:52.926+07:00| usbArb| I005: USBArb: Client 4524 connected (version: 😎
2020-12-28T09:31:52.926+07:00| usbArb| I005: USBArb: Registered target 'vmware-vmx:/Users/RossAtomicSquid/Documents/Virtual Machines/Windows 10 x64.vmwarevm/Windows 10 x64.vmx' for client 4524.
2020-12-28T09:32:44.522+07:00| usbArb| I004: USBArb: pipe 14 closed by client 7FB11A704DB0
2020-12-28T09:32:44.522+07:00| usbArb| I004: USBArb: removing client 7FB11A704DB0: pid=4524, pipe=14
2020-12-28T09:32:44.522+07:00| usbArb| I005: USBArb: Client 4524 disconnected
2020-12-28T09:32:44.522+07:00| usbArb| I005: USBArb: Target 'vmware-vmx:/Users/RossAtomicSquid/Documents/Virtual Machines/Windows 10 x64.vmwarevm/Windows 10 x64.vmx' disconnected
2020-12-28T09:47:21.686+07:00| usbArb| I005: USBArb: new socket connection estibalished: socket 14
2020-12-28T09:47:21.686+07:00| usbArb| I004: USBArb: new client 7FB11A50B0C0 created, socket 14 added to poll queue
2020-12-28T09:47:21.687+07:00| usbArb| I005: USBArb: Client 5815 connected (version: 😎
2020-12-28T09:47:21.687+07:00| usbArb| I005: USBArb: closing listening socket 13
2020-12-28T09:47:21.687+07:00| usbArb| I005: MachPoll: mach_port_extract_member failed for port 5639 (12)
2020-12-28T09:47:21.689+07:00| usbArb| I004: USBArb: removing client 7FB11A50B030: pid=2170, pipe=4
2020-12-28T09:47:21.689+07:00| usbArb| I005: USBArb: Client 2170 disconnected
2020-12-28T09:47:21.689+07:00| usbArb| I004: USBArb: removing client 7FB11A50B0C0: pid=5815, pipe=14
2020-12-28T09:47:21.689+07:00| usbArb| I005: USBArb: Client 5815 disconnected
2020-12-28T09:47:21.689+07:00| usbArb| I004: USBArb: usb-arbitrator exit normally

Weird.

dt_ · ‎02-12-2021

I encountered the same issue.

I was using VMware Professional Version 12.1.0 (17195230) and then upgraded to Mac OS Big Sur version 11.2.1. Once I upgraded, VMware appeared as if would not start anymore, the process was highlighted in the Activity Monitor as "Not Responding"

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro11,5
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
System Firmware Version: 426.0.0.0.0

Solution

It appears that the trick is to do absolutely nothing, but wait. In my case, after about 25 minutes, the VMware became responsive once again. Very strange. Hope this helps.

Additional Note

One other thing that I did was to temporarily remove all of the images that I had from the /Users/${name}/Documents/Virtual Machines/ directory before I tried to restart VMware. Once, VMware was back in action, I moved them back in again. I'm not sure if that will make any difference, that's just one of the steps I took.

leezamir · ‎02-12-2021

I am having the same issue. Been using VMWare Fusion 12.1.0 flawlessly for a while.

And then after closing it down and reopening, it freezes on running Fusion and shows as Not Responding in the Finder.

I have uninstalled, reinstalled with emptying the trash between reboots.

I have waited several hours with it Not Responding and it never starts.

Running on MacBook Pro 15Inch 2019 Corei9 with 32GB RAM.

I have an older iMac and it runs just fine. I even tried copying that Fusion App to the MacBook Pro - and same Not Responding Issue.

I enclose below the log of my latest session.

Can anyone from VMware offer any insight in to this Not Responding - Spinning Beach Ball issue? This is job critical that I get this issue resolved.

Thank you,

- Lee

2021-02-12T22:02:26.976-05:00| usbArb| I005: Log for VMware USB Arbitration Service pid=1406 version=16.0.0 build=build-16975537 option=Release
2021-02-12T22:02:26.976-05:00| usbArb| I005: The host is 64-bit.
2021-02-12T22:02:26.976-05:00| usbArb| I005: Host codepage=UTF-8 encoding=UTF-8
2021-02-12T22:02:26.976-05:00| usbArb| I005: Host is Mac OS X 10.15.7 (19H524) Darwin 19.6.0
2021-02-12T22:02:26.976-05:00| host-16339| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/usb-virt-api-switch": No such file or directory.
2021-02-12T22:02:26.976-05:00| host-16339| I005: UsbVirtApiSwitch: product=VMware Fusion state=on
2021-02-12T22:02:26.976-05:00| usbArb| I005: VTHREAD 4793753024 "usbArb" tid 16339
2021-02-12T22:02:26.976-05:00| usbArb| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-02-12T22:02:26.976-05:00| usbArb| I005: [msg.dictionary.load.openFailed] Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-02-12T22:02:26.976-05:00| usbArb| I005: PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.
2021-02-12T22:02:26.978-05:00| usbArb| I005: DICT --- GLOBAL SETTINGS (null)
2021-02-12T22:02:26.978-05:00| usbArb| I005: DICT --- NON PERSISTENT (null)
2021-02-12T22:02:26.978-05:00| usbArb| I005: DICT --- HOST DEFAULTS /Library/Preferences/VMware Fusion/config
2021-02-12T22:02:26.978-05:00| usbArb| I005: DICT --- SITE DEFAULTS (null)
2021-02-12T22:02:26.978-05:00| usbArb| I005: USBArbRuleStore: Loading device rules from rules file.
2021-02-12T22:02:26.978-05:00| usbArb| I005: VMware USB Arbitration Service Version 19.9.0
2021-02-12T22:02:26.978-05:00| machPoll| I005: VTHREAD 123145368977408 "machPoll" tid 16340
2021-02-12T22:02:26.978-05:00| usbArb| I005: USBArb: Attempting to connect to existing arbitrator on /var/run/vmware/usbarb-socket.
2021-02-12T22:02:26.979-05:00| usbArb| I005: SOCKET creating new socket, connecting to /var/run/vmware/usbarb-socket
2021-02-12T22:02:26.979-05:00| usbArb| I005: SOCKET connect failed, error 2: No such file or directory
2021-02-12T22:02:26.979-05:00| usbArb| I005: USBArb: No other USB arbitrator instance is currently running.
2021-02-12T22:02:26.979-05:00| usbArb| I005: USBArb: listening socket 13 created successfully
2021-02-12T22:02:26.979-05:00| usbArb| I005: USBArb: adding listening socket 13 to poll queue
2021-02-12T22:02:26.981-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:02:26.981-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:02:26.981-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:02:26.986-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:02:26.986-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:02:26.986-05:00| usbArb| W003: USBGM: IOCreatePlugInInterfaceForService failed (e00002be)
2021-02-12T22:56:14.525-05:00| usbArb| I005: USBArb: new socket connection estibalished: socket 4
2021-02-12T22:56:14.525-05:00| usbArb| I004: USBArb: new client 7F8FC3704110 created, socket 4 added to poll queue
2021-02-12T22:56:14.525-05:00| usbArb| I005: USBArb: Client 1734 connected (version: 😎
2021-02-12T22:56:14.525-05:00| usbArb| I005: USBArb: closing listening socket 13
2021-02-12T22:56:14.525-05:00| usbArb| I005: MachPoll: mach_port_extract_member failed for port 5639 (12)
2021-02-12T22:56:14.526-05:00| usbArb| I004: USBArb: removing client 7F8FC3704110: pid=1734, pipe=4
2021-02-12T22:56:14.526-05:00| usbArb| I005: USBArb: Client 1734 disconnected
2021-02-12T22:56:14.526-05:00| usbArb| I004: USBArb: usb-arbitrator exit normally

UPDATE:

After leaving it for several hours in Not Responding, it finally started working. I can't explain what would change for that long and then start working.

KarlCep · ‎03-24-2021

I've left it in "not responding" state for hours now, and it still won't start. How can we get support from VMWare on this?

2021-03-24T12:22:15.362-04:00| VMware Fusion| I005: Log for VMware Fusion pid=24251 version=12.1.0 build=build-17195230 option=Release
2021-03-24T12:22:15.362-04:00| VMware Fusion| I005: The host is 64-bit.
2021-03-24T12:22:15.362-04:00| VMware Fusion| I005: Host codepage=UTF-8 encoding=UTF-8
2021-03-24T12:22:15.362-04:00| VMware Fusion| I005: Host is macOS 11.2.3 (20D91) Darwin 20.3.0
2021-03-24T12:22:15.317-04:00| VMware Fusion| I005: VTHREAD 4707925504 "VMware Fusion" tid 306648
2021-03-24T12:22:15.317-04:00| VMware Fusion| I005: UTIL: Change file descriptor limit from soft 256,hard 4294967295 to soft 8192,hard 4294967295.
2021-03-24T12:22:15.318-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-03-24T12:22:15.318-04:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-03-24T12:22:15.318-04:00| VMware Fusion| I005: PREF Optional preferences file not found at /Library/Preferences/VMware Fusion/config. Using default values.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/settings": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/settings": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: PREF Optional preferences file not found at /Applications/VMware Fusion.app/Contents/Library/settings. Using default values.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/config": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Applications/VMware Fusion.app/Contents/Library/config": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: PREF Optional preferences file not found at /Applications/VMware Fusion.app/Contents/Library/config. Using default values.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Users/karlcepull/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: [msg.dictionary.load.openFailed] Cannot open file "/Users/karlcepull/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-03-24T12:22:15.319-04:00| VMware Fusion| I005: PREF Optional preferences file not found at /Users/karlcepull/Library/Preferences/VMware Fusion/config. Using default values.
2021-03-24T12:22:15.325-04:00| VMware Fusion| I005: lib/ssl: OpenSSL using RAND_OpenSSL for RAND
2021-03-24T12:22:15.325-04:00| VMware Fusion| I005: lib/ssl: protocol list tls1.2
2021-03-24T12:22:15.325-04:00| VMware Fusion| I005: lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)
2021-03-24T12:22:15.325-04:00| VMware Fusion| I005: lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES
2021-03-24T12:22:15.325-04:00| VMware Fusion| I005: lib/ssl: curves list prime256v1:secp384r1:secp521r1
2021-03-24T12:22:15.326-04:00| VMware Fusion| I004: gVmomi: gvmomi_init: success.
2021-03-24T12:22:15.362-04:00| VMware Fusion| W003: Log Facility output is directed to file: /Users/karlcepull/Library/Logs/VMware Fusion/vmware-vmfusion.log
2021-03-24T12:22:15.363-04:00| VMware Fusion| I005: OBJLIB-LIB: Objlib initialized.
2021-03-24T12:22:15.363-04:00| VMware Fusion| I005: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2021-03-24T12:22:15.364-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2021-03-24T12:22:15.366-04:00| VMware Fusion| I005: WQPoolAllocPoll : pollIx = 1, signalHandle = 12
2021-03-24T12:22:15.387-04:00| VMware Fusion| I005: vmxFilePath="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx"
2021-03-24T12:22:15.387-04:00| VMware Fusion| I005: vmxFilePathDebug="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx-debug"
2021-03-24T12:22:15.387-04:00| VMware Fusion| I005: vmxFilePathStats="/Applications/VMware Fusion.app/Contents/Library/vmware-vmx-stats"
2021-03-24T12:22:15.431-04:00| VMware Fusion| I005: HOSTDEV-MAC: HostDeviceInfo_FindHostSoundDevices: Found default sound devices [AppleUSBAudioEngine:DisplayLink:Targus USB3 DV4K DOCK w PD100W:00249B5E2ECA:3|BuiltInMicrophoneDevice].
2021-03-24T12:22:15.433-04:00| VMware Fusion| I005: Warning: SGHostEnumerate not yet implemented
2021-03-24T12:22:15.433-04:00| VMware Fusion| I005: SMBIOS: can't open /dev/mem: Could not find the file
2021-03-24T12:22:15.433-04:00| VMware Fusion| I005: VmhsHostInfoPopulateSystem: Could not get information from smbios to populate VMDB.
2021-03-24T12:22:15.514-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/config": No such file or directory.
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Foundry Init: setting up global state (1 poll threads, 0 worker threads).
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixLogLevel = 0
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixApiTraceLevel = 0
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Vix_InitializeGlobalState: enableVigor = FALSE
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: Msg_SetLocaleEx: HostLocale=UTF-8 UserLocale=en
2021-03-24T12:22:15.539-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/messages/en/vmware.vmsg": No such file or directory.
2021-03-24T12:22:15.540-04:00| VMware Fusion| I005: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707
2021-03-24T12:22:15.717-04:00| VMware Fusion| I005: ReadProxyFile: Failed to read file: /etc/vmware/hostd/proxy.xml
2021-03-24T12:22:15.718-04:00| CnxFSVigor| I005: VTHREAD 123145490513920 "CnxFSVigor" tid 306795
2021-03-24T12:22:15.718-04:00| vthread-306796| I005: VTHREAD 123145491050496 "vthread-306796" tid 306796
2021-03-24T12:22:15.718-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Library/Preferences/VMware Fusion/usb-virt-api-switch": No such file or directory.
2021-03-24T12:22:15.718-04:00| VMware Fusion| I005: UsbVirtApiSwitch: product=VMware Fusion state=on
2021-03-24T12:22:15.718-04:00| VMware Fusion| I005: SOCKET creating new socket, connecting to /var/run/vmware/usbarb-socket
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: SOCKET connect failed, error 2: No such file or directory
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: REM-USB: Protocol version min:15 current:17. hostId:52 78 1d 0d ba 01 d6 3f-24 a0 9c f7 88 6b 6a 69
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: REM-USB: Initializing 'Generic' backend
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: SOCKET creating new socket, connecting to /var/run/vmware/usbarb-socket
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: SOCKET connect failed, error 2: No such file or directory
2021-03-24T12:22:15.719-04:00| VMware Fusion| I005: REM-USB: Initializing 'Virtual CCID' backend
2021-03-24T12:22:15.720-04:00| VMware Fusion| I005: USB-CCID: dlopened /System/Library/Frameworks/PCSC.framework/PCSC.
2021-03-24T12:22:15.741-04:00| usbCCIDEnumCards| I005: VTHREAD 123145491587072 "usbCCIDEnumCards" tid 306803
2021-03-24T12:22:15.741-04:00| usbCCIDEnumCards| I005: USB-CCID: Card enum thread created.
2021-03-24T12:22:15.741-04:00| VMware Fusion| I005: SOCKET creating new socket, connecting to /var/run/vmware/usbarb-socket
2021-03-24T12:22:15.741-04:00| VMware Fusion| I005: SOCKET connect failed, error 2: No such file or directory
2021-03-24T12:22:15.751-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Users/karlcepull/Library/Preferences/VMware Fusion/preferences-private": No such file or directory.
2021-03-24T12:22:15.752-04:00| VMware Fusion| I005: Phone Home: PhoneHome_CreateClient: Creating client for host https://vcsa.vmware.com/ph, collector fusion.12_0, instance 52781d0d-ba01-d63f-24a0-9cf7886b6a69.
2021-03-24T12:22:15.752-04:00| VMware Fusion| I005: Phone Home: PhoneHome_CreateClient: Will send phone home requests to "https://vcsa.vmware.com/ph/api/hyper/send?_c=fusion.12_0&_i=52781d0d-ba01-d63f-24a0-9cf7886b6a69".
2021-03-24T12:22:15.752-04:00| VMware Fusion| I005: VMServiceUser opening service (async): /Applications/VMware Fusion.app/Contents/Library/services/Open VMware Fusion Services
2021-03-24T12:22:15.754-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Users/karlcepull/Library/Application Support/VMware Fusion/vmInventory": No such file or directory.
2021-03-24T12:22:15.754-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "": No such file or directory.
2021-03-24T12:22:19.496-04:00| VMware Fusion| I005: DictionaryLoad: Cannot open file "/Applications/VMware Fusion.app/Contents/Library/licenses/urls": No such file or directory.
2021-03-24T12:22:20.601-04:00| VMware Fusion| I005: UtilMacOS: Found graphics devices
2021-03-24T12:22:20.603-04:00| VMware Fusion| I005: DUIPopulateGPUData: Failed to find VRAM subdata for GPU Intel UHD Graphics 630, giving up

wila · ‎03-26-2021

Hi,

I don't work for VMware, nor do I have any superpowers in that respect 😉

However I might be able to help you draw the attention of the VMware Fusion product manager @Mikero who AFAIK has those superpowers. He should be able to assign a support engineer to your case.

Your log snippet is interesting as it has a hint on what is going on:

"2021-03-24T12:22:20.603-04:00| VMware Fusion| I005: DUIPopulateGPUData: Failed to find VRAM subdata for GPU Intel UHD Graphics 630, giving up"

It certainly is not a good thing if a fresh VMware Fusion install gets stuck on startup and I'm sure that VMware wants this fixed too.

--
Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

Mikero · ‎03-26-2021

Looking into it... ~~does the issue persist on macOS 11.2.3?~~

I see in the logs posted that it's happening with 11.2.3... Investigating. I haven't seen this personally.

-
Michael Roy - Product Marketing Engineer: VCF

leezamir · ‎03-26-2021

Hi Mikero.

I have two machines where this was an issue. But the one I am in front of now is running Mac OS 10.15.7

I am now running fine. But what I did (having read somewhere in another forum) was to let the system stay in its 'Not Responding' state for many many hours. I would say at least 3 hours - but did not set a stopwatch. Just left it and went away for a long while. When I came back 6 hours or so later, VMware had started up. It then has been working fine ever since. I could not possibly tell you what the system was doing for 3+ hours that it was able to finally resolve and move past.

But 'm happy to report it is working now.

I am on VMware 12.1.0

KarlCep · ‎04-01-2021

Update: As with others, I just let it sit for HOURS (like 6+), and it finally started responding! Since then, I've not encountered it again. So, it would appear that maybe it's something that happens the first time you run VMWare Fusion after upgrading to 11.2.3?

JOSmithIII · ‎04-06-2021

I am having this problem as well. My leading theory on the delay is Time Machine having to create space on a disk (SSD) that is getting too full, and/or having to retrieve files from the Cloud that haven't been used recently.

PF-ONCA · ‎05-04-2021

Same problem just started today after working fine for about 7 months. I tried a clean un-install using the instructions here:

https://kb.vmware.com/s/article/1017838

And did a fresh install using the VMware-Fusion-12.1.1-17801503.dmg installer and on first launch it's right back to hanging again.

I looked at the vmware-vmfusion.log file and also noticed the last line is the same thing someone else pointed out:

2021-05-04T09:38:17.399-04:00| VMware Fusion| I005: DUIPopulateGPUData: Failed to find VRAM subdata for GPU Intel HD Graphics CFL, giving up

KarlCep · ‎05-04-2021

Even though it appears to be hung, Just let it sit. For hours. It usually will eventually come up. After the first time, it seems to work fine.

ColoradoMarmot · ‎05-04-2021

VM's should be excluded from time machine, and absolutely excluded from cloud backups. Neither are reliable.

PF-ONCA · ‎05-04-2021

Neither are the case regarding this issue.

PF-ONCA · ‎05-04-2021

After hours and hours of waiting it finally sprung back to life on its own. Been using Fusion 12 for over 6 months and first time this has happened.

Mikero · ‎05-04-2021

This is such a weird issue... we haven't seen this in-house, but we also don't have a clear idea of what needs to be in place to trigger it.

I'm glad that just waiting moves it along, but the last time I waited 6+ hours for something to finish was when I was compiling a full OS from source on a proliant in 2003. Even then, my boss at the time just gave up and installed Windows 2000 instead. "This linux stuff is stupid..."

Anyway, I digress...

If anyone can share a way to trigger it, we might be able to debug it.

Or if someone who just came out of it could launch Fusion and run 'Collect support information', that might also help.

edit: I know there are log excerpts above, but we need a whole log bundle so we can correlate what's happening in the system as a whole at the time.

-
Michael Roy - Product Marketing Engineer: VCF

leezamir · ‎05-04-2021

This happened to me (see my post earlier in the thread) on 2/12/21

That night, I decided to just let it hang overnight and when I woke up in the morning, VMware Fusion had started. I enclose the log file from 2/12/21 when I exited while it was still hung. And from 2/13/21 after I waited overnight and it started working. It has been working fine ever since. I hope these two logs might offer a clue to the cause or ability to replicate the issue on your end.

- Lee

JOSmithIII · ‎05-04-2021

I have had no issues after taking the following steps:

1. Move all VMs out of my Documents directory (which was subject to iCloud management)

2. Reinstall everything (VMware Fusion, Windows 10, Quicken)

3. Restore Quicken files from backups and make sure no active Quicken data files use directories shared with the Mac

4. Attach a new 2TB SSD drive and free up about a third of the internal 2TB SSD, to reduce long pauses elsewhere on the Mac

I definitely had a corrupted Quicken file, and probably also a corrupted VM, in view of the long hangs. I suspect that I did a dirty shutdown at some point to cause the corruption. Had I waited the necessary hours, it seems likely everything would have survived intact.