Does VMware Fusion support using windows remote assistance?

[LucianoV]

Does VMware Fusion support using windows remote assistance? If it does, can some give me the procedures to follow. I can't get it to work in fusion. I must shut down and start Vista in bootcamp for windows remote assistance to work. Thanks in advance for your response.

[Mikero]

What errors are you specifically getting when trying to use WRA?

afaik there should be no technical limitations to using it other than making sure the Mac firewall to allows it through.

Possibly a NAT routing issue, but I'd like to know what errors you're getting.

Also, have you tried with both Bridged and NAT networking? Do you get the same error from both?

[Mikero]

Did switching it to Bridged mode fix it for you?

[LucianoV]

I had it on bridged. I changed it to NAT, with the same problem, so I changed it back to bridged; I rebooted after each change and started VMware. I don't get any error message, to answer your question. I click on the link and nothing happens. The Internet is working, email is working. I'm stumped. What am I missing?

[Mikero]

Hm, interesting...

I'm going to try and reproduce this, but I'll need to know:

What steps do you take to initiate a WRA session?

What version of Fusion are you using?

What is the Guest Operating system?

Thanks 😃

[LucianoV]

Sorry I take a while to respond, I'm in the middle of other things.

What steps do you take to initiate a WRA session?

When in Windows Vista Ultimate I go into Start, choose Help and Support and in the Help Someone section choose click on Windows Remote Assistance, and nothing happens.

What version of Fusion are you using?

VMware Fusion 2.0.5

What is the Guest Operating system?

Computer Model: MacBook Pro 2.4GHz, Intel Core2 Duo

Operating System: Mac OS X (10.5.7)

[Mikero]

Sorry I take a while to respond, I'm in the middle of other things.

No worries 😃

When in Windows Vista Ultimate I go into Start, choose Help and Support and in the Help Someone section choose click on Windows Remote Assistance, and nothing happens.

K...

What version of Fusion are you using?

VMware Fusion 2.0.5

K...

What is the Guest Operating system?

Computer Model: MacBook Pro 2.4GHz, Intel Core2 Duo

Operating System: Mac OS X (10.5.7)

That's the Host Operating System. The guest in this case would be Windows Vista Ultimate.

Is that 32 or 64 bit?

I'm going to give it a shot right now... I've managed to get it to work with Windows 7 and XP, installing Vista at the moment to test it out.

Also, just for kicks, did you disable the Windows Firewall and see if it still works?

[Mikero · Accepted solution]

Ok, so I installed Windows Vista 64bit in a VM.

Loaded it up, went 'Start > Help and Support > Windows Remote Assistance'

The prompt came up, I asked it to save the invitation as a file.

Took that file, copied it to my mac desktop, then over to my XP VM.

Double clicked it from XP (with both VM's running)

It connected and started up just fine, was able to screen share and the lot.

The only things I did in the Vista machine was disable UAC and the Firewall.

My bet is it's the firewall. Could be UAC, but I just disabled that to avoid the annoyance of 'Are you sure you just clicked what you just clicked? REALLY REALLY sure?'

😃

[LucianoV]

Yes, it's the UAC. I had the firewall disabled already. Disabling the UAC causes windows to reboot because of the change. I did the same thing, went into Start, choose Help and Support and in the Help Someone section choose click on Windows Remote Assistance, and voila. The prompt came up, it asked me to save the invitation as a file, etc. Thanks.

[Mikero]

Glad to hear that was it... Good 'ol UAC...

Have a good one, LucianoV 😃