Highlighted
Contributor
Contributor

Citrix Viewer incompatible with "Accelerate 3D Graphics" option

Enabling "Accelerated 3D Graphics" in Fusion will render Citrix Viewer inside a Windows VM completely unusable. This is a long standing issue: Fusion and Citrix performance terrible (as in not even able to reboot VM)

Disabling "Accelerate 3D Graphics" has obviously some CPU side effects, which not everyone can live with.

I am not clear on whether it's a Citrix or a VMware issue to be honest.

8 Replies
Highlighted
User Moderator
User Moderator

Hi,

Also open a post in the Citrix community, so you can know if any user solved it on the Citrix side.

Forums - Discussions

ARomeo

Blog: https://www.aleadmin.it/
0 Kudos
Highlighted
VMware Employee
VMware Employee

kaz219

I enrolled on Citrix 72h demo, and tried to reproduce the issue, but perhaps because I'm in UK while the demo servers seem to be in US, quality is pretty bad either way: w/ 3D, w/o 3D, and even when I run on a physical Windows machine.

Can you describe exactly what are the worst symptoms you see? What app and operations do you do?  What happens?

If you can reply within the next 48hrs it would be useful, as my demo will expire after that.

0 Kudos
Highlighted
Contributor
Contributor

0 Kudos
Highlighted
Contributor
Contributor

I connect Citrix Viewer to the remote HVD, then it is responsible for a couple of seconds, becomes slower and slower, every click takes longer to be perceived, even mouse cursor are detected after 5, 10, 20s, etc. until the entire Windows VM (the one running inside Fusion) becomes completely unresponsive. It takes less than 20s from connecting Citrix to the HVD until the Fusion VM is completely unresponsive.

The Fusion menus themselves work fine, the mac is fine, Task Manager of the Windows VM shows low CPU and low memory usage. Task Manager in the remote HVD also shows not particular load. Then my only recourse is to select "restart the VM" in the Fusion menus, which is does instantly, no delay.

It seems it's only interaction with the GUI of Windows in Fusion which becomes unusably slow the moment I connect Citrix. Just launching Citrix without connecting it to a remote HVD does not cause any issue.

0 Kudos
Highlighted
VMware Employee
VMware Employee

Thank you.  I could reproduce the ever growing mouse latency.  We have a few leads on what could be the problem which we are now exploring.

One final question: Citrix also provides Workspace for mac on  https://www.citrix.com/en-gb/downloads/workspace-app/mac/ .  Is there a particular reason/advantage to prefer/use the Windows version?

0 Kudos
Highlighted
Contributor
Contributor

Until last month, there was not VDI client/plugin for Mac for Cisco Jabber and Zoom, it was Windows only. Even now, my company hasn't rolled out the right version to support Zoom VDI on Mac yet.

I assume there must be a bunch of other VDI plugins which are Windows-only...

0 Kudos
Highlighted
VMware Employee
VMware Employee

I see.  I wasn't aware of these differences in plugin support.  Thanks.

0 Kudos
Highlighted
Contributor
Contributor

Thanks for mentioning this. It Really helps

0 Kudos