Cannot create a new VM in Fusion 6.0.2 (1398658)

[Algebraic]

I'm unable to create a new VM; the process gets stuck on a blank screen:

1. File > New...

2. More options...

3. Create a custom virtual machine

4. Blank 'Welcome' screen

Clicking 'Continue' does nothing.

[WoodyZ]

Two things I'd try would be using First Aid in Disk Utility to verify both the Disk and Disk Permissions then uninstall/reinstall VMware Fusion 6 after verifying the MD5/SHA1 checksum of the installer .dmg against it's published value before installing.

[Algebraic]

The volume is ok from Verify Disk.  There were some complaints about iBook permissions from Verify Disk Permissions; but those should be irrelevant to VMWare Fusion.  Did an uninstall as per the KB article (VMware KB: Manually uninstalling VMware Fusion), and re-installed after verifying.  Still hitting the same problem.

[WoodyZ]

Did you verifying the MD5/SHA1 checksum of the installer .dmg against it's published value before installing!?

[Algebraic]

Algebraic wrote:

and re-installed after verifying

Yes

[WoodyZ]

The picture you posted certainly doesn't look right and I curious if before you click "Create a custom virtual machine" does the window look like the one below?

And to be clear if you then select "Create a custom virtual machine" you then click the "Continue" button and then get the screenshot you posted, correct? 

[Algebraic]

You are correct.  This is the window right before the blank window.

[WoodyZ]

Well hopefully a VMware employee will jump into the discussion otherwise if no one else has any suggestions you may just have to file a support request. 

[dariusd]

Hi Algebraic, and welcome to the VMware Communities!

That's a very interesting-looking problem...  If you launch Applications > Utilities > Console, then, in the left pane of Console, choose All Messages, and leave that visible while you go through the process of attempting to create a new virtual machine in Fusion, does the Console window show anything interesting happening at that time?

Cheers,

--

Darius

[Algebraic]

Thanks for the suggestion, I didn't even know about Console.  Here are the entries that occurred during the process: VMWare Fusion - Pastebin.com

I'm not sure what to make of the entries, though.

[dariusd]

Is there another line above or below that in Console that gives a summary/description of the failure?  What you've pasted shows where the problem occurred, but usually there is a single-line summary of what went wrong.  It'll probably say something about "-[NSViewController loadView]" beyond what you've already pasted.

Thanks,

--

Darius

[Algebraic]

Sorry, no.  That was the last entry.  There isn't an error dialog or anything, just the blank screen.  Nothing happens after that last entry in the paste.  What else could I do to increase verbosity of output?  Are there some command-line flags I could use to get more logging to Console?

[pstephens5]

Darius,

I too am experiencing the same problem while running Fusion 6.0.2.

My console logs have a little more detail. Follow this link to see more details: https://gist.github.com/pstephens/8601761.

Let me know if you need any more data.

Thanks,

Peter Stephens

[ChrisSauer]

I am also having the same issue.  Here is my info

OS: OS X 10.9.1 (13B42)

Fusion Version: Professional Version 6.0.2 (1398658)

Console Error Output:

1/29/14 12:51:44.935 PM VMware Fusion[2407]: -[NSViewController loadView] loaded the "plVMDKOpenHelper" nib but no view was set.

1/29/14 12:51:44.935 PM VMware Fusion[2407]: (

  0   CoreFoundation                      0x00007fff8b07041c __exceptionPreprocess + 172

  1   libobjc.A.dylib                     0x00007fff8885be75 objc_exception_throw + 43

  2   CoreFoundation                      0x00007fff8b0702cc +[NSException raise:format:] + 204

  3   AppKit                              0x00007fff8eac1507 -[NSViewController loadView] + 361

  4   VMware Fusion                       0x00000001077e847f VMware Fusion + 152703

  5   VMware Fusion                       0x000000010787c0e7 VMware Fusion + 757991

  6   VMware Fusion                       0x000000010787bfe1 VMware Fusion + 757729

  7   VMware Fusion                       0x0000000107a2a2dc _ZN3cui19VMConfigTransaction3SetINS_16VMConfigPolicies16PolicyProtectionEEEvRNS_19TransactionPropertyIT_S0_EERKS5_ + 286956

  8   VMware Fusion                       0x0000000107884867 VMware Fusion + 792679

  9   AppKit                              0x00007fff8eb1d3d0 -[NSApplication sendAction:to:from:] + 327

  10  AppKit                              0x00007fff8eb1d24e -[NSControl sendAction:to:] + 86

  11  AppKit                              0x00007fff8eb69d7d -[NSCell _sendActionFrom:] + 128

  12  AppKit                              0x00007fff8eb83715 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2316

  13  AppKit                              0x00007fff8eb82ae7 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 487

  14  AppKit                              0x00007fff8eb821fd -[NSControl mouseDown:] + 706

  15  AppKit                              0x00007fff8eb03d08 -[NSWindow sendEvent:] + 11296

  16  AppKit                              0x00007fff8eaa2744 -[NSApplication sendEvent:] + 2021

  17  VMware Fusion                       0x00000001078d83e5 VMware Fusion + 1135589

  18  AppKit                              0x00007fff8e8f2a29 -[NSApplication run] + 646

  19  AppKit                              0x00007fff8e8dd803 NSApplicationMain + 940

  20  VMware Fusion                       0x00000001077cb759 VMware Fusion + 34649

  21  VMware Fusion                       0x00000001077c5334 VMware Fusion + 9012

  22  ???                                 0x0000000000000001 0x0 + 1

)

Thanks,

Chris Sauer

[tracywang]

Could you paste the command output here:

ls -al '/Applications/VMware Fusion.app/Contents/Resources/English.lproj'

I found the only way to reproduce the issue is remove plVMDKOpenHelper.nib file in Fusion bundle. So I am not sure if your system has any issue to access this file.

[amzhang]

Hi Algebraic,

Could you please let us know what your previous Fusion version was?  And how did you upgrade fusion, by using VMware Fusion - Check for Updates…, or install new build image directly?   You answer would be very helpful. Thank you.

Thanks,

Amanda

[amzhang]

Hi Peter, and welcome to the VMware Communities!

Could you please let us know what your previous Fusion version was?  and how did you upgrade fusion, by using VMware Fusion - Check for Updates…, or install new build image directly?   You answer would be very helpful. Thank you.

Thanks,

Amanda

[amzhang]

Hi Chris, and welcome to the VMware Communities!

Could you please let us know what your previous Fusion version was?  and how did you upgrade fusion, by using VMware Fusion - Check for Updates…, or install new build image directly?   You answer would be very helpful. Thank you.

Thanks,

Amanda

[calebmdavenport]

I am having the exact same problem. It also crashes if I attempt to create a new virtual machine by selecting the OS X Mavericks instal image. Quite frustrating.

[aehwie]

I have the same Problem with Fusion 6.0.4 (1887983) on OSX 10.9.5.

My colleague has the same Version with same OS and Hardware - no problem.

Are there any solutions??

THX 4 help.