I'm very concerned, this is what happened.
Last year I took the "install, configure and Manage V7" for the VCP-DCV 2023 certification but it was registered under my company's email/profile.
Then last Tuesday I took the exam and passed successfully but It was registered under my personal email/account.
Basically the course and the exam are under different accounts so I have "not met the requirements" therefore I have not received my certificate and badge.
I opened a case with firstname.lastname@example.org explaining the situation but no answer so far.
How can I merge my 2 accounts so I meet the requirements to get the cert or what can I do???
I need a solution please as I have to present the cert to my managers asap.
Hi @Oscarsa, It looks like you will have to merge the accounts to get the cert credit as it requires an authorized course as a pre-req.
Write to email@example.com and they will help you with the merge.
This is clearly highlighted in the document in the below link. Look at page 4, Question : I have multiple accounts. How do I have them merged?