VMware Edu & Cert Community
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Immortal
Immortal

Welcome to the Customer Education forum

Greetings, all. I am VMware's Education Services Product Manager; I've been working in VMware's customer education program, as an instructor, course developer, and now product manager, since 2002.

Through this forum, I hope to get feedback and suggestions from VMware customers and partners about how our program could serve them better. Example topics: What courses should we offer that we presently don't? How could we improve our current courses? Are we offering training in the right formats: instructor-led, live online, self-paced online ("eLearning"), or blends? Why don't we have training in your hometown?

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JDLangdon
Expert
Expert

Hi Brian,

I have two questions concerning VMware education which I would like to "throw at you".

1) Why is it that VMware will not release the course material to the student until the class actually begins? On three occasions I have attended authorized VMware classes only to find out that I was not permitted to see the course material until the start of the class. I have attended numerous Microsoft, Novell, and Citrix course and each time I was permitted to have the course material (student kit) weeks in advanced so that I could begin preparing for the class.

2) Why is it that VMware does not provide the course material (student kit) in searchable pdf format? This is something that Novell used to provide and having the student guides in pdf format was a great tool when outside the office.

Jason

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admin
Immortal
Immortal

Hi, J.D.! You wrote:

Why is it that VMware will not release the course material to the student until the class actually begins?

First, let me insert a quick clarification. It sounds as if you took VMware training courses directly from VMware. VMware Authorized Training Centers ("VATCs") set their own policies about the details of the class experience, so I can't speak on their behalf. It's entirely possible that one VATC might be able to supply you with your book ahead of time and another not, and then VMware direct-delivered classes might also be different.

For VMware's direct-delivered training business, the cost of enabling students to preorder their books has always seemed, to us, to exceed the benefit. Anytime students are allowed to get their books before class, we must provide some way of helping students who arrive at the start of class without their books. Airlines lose luggage; briefcases are stolen; and people simply forget. The cost of equipping each class with a reasonable number of spare books of the correct version is surprisingly high.

Of course, this would not be such a big deal if, when you came to class, you could get the materials in PDF format.

Why is it that VMware does not provide the course material (student kit) in searchable pdf format?

Yes, that'd be great, wouldn't it? Unfortunately, business rears its ugly head.

There's plenty of training on VMware products out there; the best is from VMware and its VATCs, and then there's the rest. We at VMware object strenuously to companies that "borrow" our hard work in developing courseware for their own unauthorized courses. We've had enough experience with unscrupulous people scraping content from our paper course materials to know that, if we made our materials available in electronic copy, we'd be doing them a great favor.

All the technological countermeasures against that kind of thing -- watermarking, PDF copy protection, etc. -- have their limitations, to say the least.

Of course, somebody could argue that all training on VMware products, authorized or not, ultimately benefits VMware. I am not sure about that assertion: I've seen some bad training out there. Bad training, in my opinion, includes grossly out-of-date training. A company that scraped its content from VMware's would not know when to update it.

But maybe someday the benefit to students of searchable PDF course materials, plus the benefit to VMware of wide access to training (of whatever quality), will tip the scales. I don't know when or if that might occur.

In the meantime, we're trying to make our paper course materials more searchable: by adding different kinds of index features.

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chaselton
Contributor
Contributor

Here's my question:

I just took the Install and Configure VM Infrastructure class last week and signed up for the exam next Friday. I'm getting the sneaking suspicion that the class, plus my limited interaction with VMI at work won't be enough to pass.

Unfortunately we don't have a VMI lab environment here for me to practice on. We have a production cluster of ESX nodes, but I'm fairly sure it would be a bad thing to experiment on it. Does VMWare have any downloadable or remote accessible lab environments that students hoping to take the exam can practice on?

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admin
Immortal
Immortal

We have a production cluster of ESX nodes, but I'm fairly sure it would be a bad thing to experiment on it.

Very wise! If it were up to me, you'd pass. But it's not. So, moving right along...

Does VMWare have any downloadable or remote accessible lab environments that students hoping to take the exam can practice on?

Someday we will be able to let people rent a block time on a lab environment much like what they had in class. But we're not there yet, and it will take us a while.

Alternatives? Well, it depends on how much money you want to spend. One way that's cheap or free: more and more people are running ESX inside Workstation virtual machines. This is totally unsupported, and the performance is not so hot at all, but it does work. I've even done it myself, using instructions that you can find out on the intarwub. If you have a computer with Intel's Vanderpool or SVT (its AMD equivalent), you can even run VMs inside your VM. Set up a VirtualCenter server on another computer (or even in another VM), and you have yourself an environment.

(Caution: if you want to use Fusion 1.x or 1.1.x on a Mac to do this, use ESX 3.0.x, not 3.5 or 3i.)

A slightly less cheesy way to approach the problem, but more expensive: buy one or two cheap old used servers and set up a home lab. I myself have an old Proliant DL360 G3 in my closet; I bought it on eBay for a few hundred bucks, and ESX 3.5 runs fine on it. If I had another, I could even do VMotion, DRS, etc. Of course, the server noise would completely traumatize my cats.

Here's another strategy some of our customers use. Many companies buy a server every month or so. If your company buys servers at a predictable rate, you might be able to sneak in a few weeks with some servers before they go into production. Call it "burn-in." ESX is a really good memory-tester, as a matter of fact. If you have flaky RAM, ESX will find it.

OK, I am out of ideas. Good luck with the exam!

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learnpipe
Contributor
Contributor

Hi Brian,

My name is John Dineen. I run a specialist search engine for training called learnpipe - Our aim is to make searching for all training courses much, much easier.

VMware / fusion / virtualisation / etc. are very really search terms on learnpipe. We have lots of vendors on learnpipe who offer vmware training. However, to strengthen our results still further, we would like to pull event / course / providers details directly from VMware.

I've been reviewing the Education section on VMware.com. The data that we require is there. However, I don't see a feed or api option that would enable us to pull data from you.

Can we pick this up over email?: john@learnpipe.com

regards, John

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