VMware Edu & Cert Community
jacky1988
Contributor
Contributor
Jump to solution

Error - Program member not found

I am having an issue accessing a the NSX-T course I have purchased. I can see it listed under my subscriptions in the admin portal but when I click the link I am redirected to an error on the Learning Zone page which says "Error - Program member not found".

Has anyone else had this issue? I have contacted education support but have not heard back

Reply
0 Kudos
1 Solution

Accepted Solutions
Lborg
Contributor
Contributor
Jump to solution

Thanks for the assistance, I tried private, and tried multiple browsers.

Support ended up fixing it, so if anyone else has this issue email myLearn_support@vmware.com they may take a few days to get back to you.

View solution in original post

Reply
0 Kudos
7 Replies
Lborg
Contributor
Contributor
Jump to solution

I'm also having the exact same issue with one of my courses. Just wondering if you found a solution for it?

I've also contacted VMware support however they still haven't got back to me.


Thanks!

Reply
0 Kudos
lbourque
Virtuoso
Virtuoso
Jump to solution

Have you tried accessing this in a private browser window?

Reply
0 Kudos
Lborg
Contributor
Contributor
Jump to solution

Thanks for the assistance, I tried private, and tried multiple browsers.

Support ended up fixing it, so if anyone else has this issue email myLearn_support@vmware.com they may take a few days to get back to you.

Reply
0 Kudos
NiltonTobita
Contributor
Contributor
Jump to solution

I am having the same problem 

Reply
0 Kudos
NiltonTobita
Contributor
Contributor
Jump to solution

I am having the same problem

Reply
0 Kudos
scott28tt
VMware Employee
VMware Employee
Jump to solution

@NiltonTobita 

And you have sent an email as per the marked solution?

 


-------------------------------------------------------------------------------------------------------------------------------------------------------------

Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
Reply
0 Kudos
NiltonTobita
Contributor
Contributor
Jump to solution

yes, I did

Reply
0 Kudos