jkensy
Enthusiast
Enthusiast

Absolutely horrendous experience with VMware Certification

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Hi all - I wouldn't normally post like this, but I am fed up and feeling helpless.

I took the VCP65-DCV course, passed the Foundations exam, and passed the 2V0-622 VCP65-DCV exam.  I was excited as I have praised VMware for 10 years and finally go around to making the financial commitment to getting certified:

2018-05-22 03_32_24-VMware - History - CertMetrics.jpg

You'll notice I passed the VCP65-DCV exam on 4/10/2018.  I still have no certificate issued.  I reached out to Education Services/etc. and was told that there was a "sync issue".  That was a month ago.  I am trying to expense my training and exam and need to provide evidence that I hold the certificate and I cannot, because VMware will not figure out my issue.  It's now been 42 days since I passed the exam, excited, and that excitement has waned in the face of now paying credit card interest because I can't expense the training because I can't prove I have the certificate!
I've created tickets with certification support (request #18786464204), I've called support, I've Tweeted @VMwareEducation, @VMware, etc. no one is helping at all.  I called again today and was told that "someone will email you today to schedule a call for more information" - they didn't.  I was told in the same conversation, literally, that "there is no ETA to this issue and there are a few people who have sync issues."
This is absolutely the worst experience I have ever had with certification - I am certified in other areas such as AWS, for instance.  I went to the Pearson center - I took my exam, I passed, I was issued a certificate.  I can't refer to my VCP because I don't actually have the certificate.  I am being required to have the certificate as part of my employment and I cannot get it issued.
Please, if anyone has a contact that is able to help I'd greatly appreciate it.  I am a huge VMware advocate and this has really tainted my cheer leading.  I really don't know what else to do at this point.  It's not only extremely frustrating and stressful in light of my actual job I need to do, but it's insulting in that we all know how expensive this certification is and I am paying interest on it now.  It's unreal.
Help if you can - please!
1 Solution

Accepted Solutions
lbourque
VMware Employee
VMware Employee

Actually, can you check in Certification Manager and see if you see something like this certifications:

pastedImage_0.png

What you should see if the PDF option. Is this the part that you aren't seeing?

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6 Replies
scott28tt
VMware Employee
VMware Employee

Can you give details of your training - which class, which provider, date and location?

I don't work in the education/certification group at VMware, but I have asked an internal contact to see if he can help.


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jkensy
Enthusiast
Enthusiast

Sure thing Scott thank you for the reply.  I actually did the "On-Demand" training as my company is part a VSPP during a training promotion.  I did the course on VMware's site which was referred to as "[redacted] will reach out to enroll you in the 20-day On Demand vSphere Install Configure Manage 6.5 course."

lbourque
VMware Employee
VMware Employee

Jonathan,

I'm truly sorry and horrified that you had this experience. If you can, please reach out to me directly (email me at lbourque@vmware.com)  with any ticket and I will escalate it internally. This should have been an easy resolve.

Out of curiosity, does the certification show up in your VMware Education account (aka MyLearn)/Certification manager? Also, is it possible you have two myLearn accounts? If you have time today, I can call you at your convenience to discuss details and see if we can't get this resolved.

jkensy
Enthusiast
Enthusiast

lbourque,

Thanks so much - if you would have time for a call that would be great.  I believe there were two accounts because my company has a - in their domain/email and without but I believe VMware Edu fixed that portion a while ago.  I will message you directly with my number - I really appreciate your involvement and apologize for making a post of this nature as I am a VMware fan through and through but this has been rough.

I do not see the certificate through certification manager - just transcript (with no certificate to add), exam history, training status, etc.

I will direct message you with my contact info and availability!  Thanks again!

lbourque
VMware Employee
VMware Employee

Actually, can you check in Certification Manager and see if you see something like this certifications:

pastedImage_0.png

What you should see if the PDF option. Is this the part that you aren't seeing?

jkensy
Enthusiast
Enthusiast

Yep that's the part I was not seeing and never got the Acclaim invite, etc.  But, thanks to you, it's all smooth sailing now!  Thanks again man!