VMware Cloud Community
Gabrie1
Commander
Commander

"Object are not receiving data from adapter instance" not automatically cleared

Hi,

We're having some administrative alerts on several adapters that never get cleared automatically. For example I currently have about 7 alerts "Object are not receiving data from adapter instance" for several vCenters and a storage array for which data is being collected. When opening the alert I see "Started on: Mar 10, 2023 9:27:47am, updated: 10:29:29am". 

Though when I go to the adapter through "data sources" - "integrations", the adapter shows "OK". I can edit the connection, click "test connection" and all seems fine. I can image that in our busy network or with snapshots being made of the vCenter it self, the vCenter doesn't always respond as quickly as expected. But since it clearly is collecting data, I would have expected the alert to solve itself.

Am I wrong in thinking this? 
Gabrie

http://www.GabesVirtualWorld.com
Reply
0 Kudos
9 Replies
Lalegre
Virtuoso
Virtuoso

@Gabrie1,

Quick question, even if you are seeing the Adapter as OK, it could be that the Data Collection is not working, what is the status from that "Data collection"?

Reply
0 Kudos
ramajay12345
Enthusiast
Enthusiast

Hello,

Can you confirm if you are seeing a "yellow" light on these alerts?

If it is not a yellow light, it means the alerts have been cleared.

All Alerts and Administrative Alerts (vmware.com)

Fault based alerts are not actively checked by vRealize Operations Manager for active symptoms, and as such will not be resolved or cleared by vRealize Operations Manager.  Instead, once the alarm is cleared on the source side, the alert will become inactive in vRealize Operations Manager within a few collection cycles.

Jayendra
Reply
0 Kudos
KabirAli82
Expert
Expert

How about other metrics collected from that adapter. Are those collected perfectly? For example if you look at the Badge|Health metric. Is that collected every 5min or are there "dots" missing?


Was I helpful? Give a kudo for appreciation!
Braindumping @ http://kablog.nl/
Tweeting @ https://twitter.com/_Kabir_Ali_
Reply
0 Kudos
Gabrie1
Commander
Commander

The lights are yellow, active alerts.

http://www.GabesVirtualWorld.com
Reply
0 Kudos
Gabrie1
Commander
Commander

@KabirAli82 I'm not sure where to check this.

Data Sources -> integrations -> vCenter -> then I click on the three dots in front of the troubled vCenter and click Object details.

In the upper right corner:
- collection state: Collecting
- instance: data receiving.

Gabrie1_0-1683725728220.png

When I click on the vCenter and tab Metrics, open the badge - health (%) I see the following over 30 days:

Gabrie1_1-1683725888796.png

 

 

 

http://www.GabesVirtualWorld.com
Reply
0 Kudos
KabirAli82
Expert
Expert

Can you check two things.

Click on the alert "object are not bla bla bla". In the new window you'll see how many resources are not being collected. That same line shows the name of those resources. Are there any resources shown which got deleted in the vCenter? Ea deleted VMs?

In the metric view, can you adjust the time range to 1 hours. If you now move the pointer of your mouse over the line. The collection interval must be every 5mins. Is that the case?


Was I helpful? Give a kudo for appreciation!
Braindumping @ http://kablog.nl/
Tweeting @ https://twitter.com/_Kabir_Ali_
Reply
0 Kudos
Gabrie1
Commander
Commander


@KabirAli82 wrote:

Can you check two things.

Click on the alert "object are not bla bla bla". In the new window you'll see how many resources are not being collected. That same line shows the name of those resources. Are there any resources shown which got deleted in the vCenter? Ea deleted VMs?

These are VDI VMs, they do get removed and recreated regularly. 

In the metric view, can you adjust the time range to 1 hours. If you now move the pointer of your mouse over the line. The collection interval must be every 5mins. Is that the case?


View for 1 hour:

Gabrie1_0-1683726838728.png

 

View for 6 hours:

Gabrie1_1-1683726922996.png

 

 

 

http://www.GabesVirtualWorld.com
Reply
0 Kudos
ramajay12345
Enthusiast
Enthusiast

Hello,

Greetings,

Looks like this is a false alert and is still active.

We have two options:

1. Managing fault alerts in vRealize Operations Manager:
https://kb.vmware.com/s/article/74781

2. Truncate / Delete Alerts directly from database
https://kb.vmware.com/s/article/2123921

If the alerts are genuine and still active then it will be generated again in the next data collection cycle i.e. after 5 minutes.

Then we will see from which adapter we are seeing the alerts and then start troubleshooting otherwise it will be difficult to identify false and real alerts

Jayendra
Tags (1)
Reply
0 Kudos
KabirAli82
Expert
Expert

Aha... now I got you. This is expected to happen with VDI VMs. What vROps does is create unique ID and work based on those IDs.

So VDI01 could get an ID something like 0000-0000-00001. Then when that VDI01 gets deleted and recreated its ID could be 0000-0000-12345. And thus the alert about missing object is valid.

You could try to play around with object history under Global Settings: List of Global Settings (vmware.com)


Was I helpful? Give a kudo for appreciation!
Braindumping @ http://kablog.nl/
Tweeting @ https://twitter.com/_Kabir_Ali_