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quantum_2
Enthusiast
Enthusiast

how can I get VCOPS to intergrate with the Service now application

how can I get certain events to trigger priority 1, 2 ,3 or 4 levels in service now ?

thanks

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mark_j
Virtuoso
Virtuoso

You'll build out a workflow in vRO to interpret the alerts generated from vR Ops. vRO will then push to SN which will generate a ticket based on the vROps alert interpretation. This type of thing would typically involve a PSO consult.

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dkarthau
Contributor
Contributor

You can integrate vCops witn ServiceNow by leveraging the Evanios Packaged Integration, which is free if you are integrating vCops only. This application not only allows for integration but also provides event management with our Evanios Operations application. Here isthe documentation link:

vCops Packaged Integration - Evanios Product Documentation

http://www.evanios.com/mwiki/index.php?title=VMWare_vCops_Integration_Packaged_Integration

Please feel free to contact me with any questions regarding our produccts

dkarthauser@evanios.com

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vSohill
Expert
Expert

I do agree with Mark. you need som work with vRealize Orchestrator.

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