Licensing Errors Since Installing Ops Manager

[jdombeck]

I have recently installed Operations Manager 5.8.3 and properly registered it to my vCenter server.  Since then, I have been unable to add any license keys of any kind in vCenter.  The error is always as follows in vCenter:

In /var/log/vmware/vpx/vpxd.log I see the following error:

2014-11-13T13:57:34.156Z [7F708D3C9700 info 'commonvpxLro' opID=4fb3c413] [VpxLR O] -- BEGIN task-internal-2272 --  -- vim.LicenseManager.decodeLicense -- aa4b7a d6-a0af-7077-3943-1aae6d0f2aa9(52e89ca7-f8fb-a0d1-f319-af1d5b62447d)

2014-11-13T13:57:34.173Z [7F708D3C9700 info 'licenselicenseUtil' opID=4fb3c413]  Unable to decode license XXXXX-XXXXX-XXXXX-XXXXX-XXXXX with error 5 using path / usr/lib/vmware-vpx/

2014-11-13T13:57:34.174Z [7F708D3C9700 info 'commonvpxLro' opID=4fb3c413] [VpxLR O] -- FINISH task-internal-2272 --  -- vim.LicenseManager.decodeLicense --

I've noticed some other similar issues in other threads, but none that refer to an inability to install any licenses, and none that seem to have a definitive solution.  If someone can point me in the right direction here for a resolution I would appreciate it!

Thanks.

[antonmajor]

not exactly the issue, but similar errors: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=103666...

I see similiar issues the ciq: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200840...

Check the licensing files for ops in the first link. Perhaps, it is holding up adding other keys.

[antonmajor]

did it work?

[jdombeck]

I looked at the other links and it did not work to re-copy over the license-vco files to the vCenter sites folder.  However, it did give me the idea that there may be other files in the sites folder that were corrupt or missing.  So I also copied over the base license files from a fresh installation of vCenter and that did the trick.  I am now able to add the licenses that were previously giving me the errors, including vCenter, ESXi, Ops Mgr, etc.

Thanks for your interest and help!