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asyntax
Enthusiast
Enthusiast

Alert will not clear in VCOPS

I have a handful of VMs where they triggered an alert in VCOPS (5.8.4). The alerts were legitimate. I resolved the issues (i.e. disk space, memory usage, etc) but the alerts will not clear. I can click

'Cancel Fault Alert', restart the VM, I updated the tools, but the alert still shows active.

I know I can suppress the alert, but I should not have to. The alert, along with similar alerts, should clear by themselves.

vm alert.JPG

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mark_j
Virtuoso
Virtuoso

Events are events, not conditions. A condition implied there is a start and beginning. An event is just that - an event. You don't know when it's over. Events come from vCenter via the VMWARE adapter/solution.

A Fault is driven by an event and will not clear automatically. It must be cleared manually in vC Ops.

#5.8.4

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asyntax
Enthusiast
Enthusiast

Two points.

1. Why do some alerts automatically get cleared by VCOPS?

2. I can manually clear (cancel) the alert from VCOPS and it still shows up as an active Fault

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mark_j
Virtuoso
Virtuoso

What version and edition are you using? They can be cleared straightaway via the Custom UI. The vSphere UI.. I know what you mean.. mixed results on clearing them depending on what version you're running.

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asyntax
Enthusiast
Enthusiast

Enterprise Licensing Version 5.8.4 Build 2199700, I use the custom UI for other features, but everything I see is in the regular VCOPS interface.

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saurabh_agr001
Contributor
Contributor

Hi,

In one of my custom adapter development, I am creating the event by using the following API

ExternalEvent event = EventFactory.createSystemDegradationEvent(time,fault_details,ALERT_CRITICALITY_LEVEL_WARNING,false);

Here I am trying to managed this event as internally (managedExternal=false).

So when any alert/fault is getting cleared from the Virtual Environment, so that become incative on vCOps dashboard.

But that alert/fault is not getting deleted from vCOps permanently.

Regards,

Saurabh Agarwal

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