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LooseMoose
Enthusiast
Enthusiast

vCloud Director content pack

Hello, I've just installed the content pack for vCloud Director (9.0). Running LI 4.3.0.

I cannot see any of the dashboards populated with any data for the content pack. If I select to look at the interactive analytics I see two filters:

'text' 'contains' 'No active collaboration found for task VDC_COMPOSE_VAPP'

'text' 'contains' 'No active collaboration found for task VDC_INSTANTIATE_VAPP'

I'm using the LI agent installed on the vCD server and can get queries from the vCD hostname.

Has anyone come across this?

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daphnissov
Immortal
Immortal

Are you sure you're actually generating those events from vCD's side? Can you do an interactive analysis and see any of those types of messages coming across? Also, you should try updating vRLI to the latest build. I've seen some strange results in the past with queries actually returning no results when they should.

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CalebS
VMware Employee
VMware Employee

Hey LooseMoose,

Usually when this happens it's because the vCD Agent Group is not configured on the vRLI Server. If you navigate to Administration > Agents you should be able to verify that the vCloud Director Cell Servers Agent Group exists and has all your cells associated. If your cells don't show up as shown below (or the event count is 0), you're not actually ingesting vCD logs which explains the lack of dashboard content. You'll need to add the Agent Group from the provided template/modify the criteria so that your hosts are recognized as part of the group.

vCD Agent Grou.png

If you are ingesting logs and your Agent Group is correctly configured, a couple other troubleshooting steps would be:

1) In Interactive Analytics, verify that you can search and see logs using the following criteria:

     Match ALL of the following filters: "vmw_product" = "vcd" and "vmw_vcd_severity" exists

2) Do a search for:

     "vmw_vcd_task_type" exists

If both of those work, then there might be something going on with your logging format that's throwing off the queries. Please upload a sanitized log snippet in that case and I'd be happy to take a deeper look.

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LooseMoose
Enthusiast
Enthusiast

Thanks for this. I've updated the 'vCloud Director Cell Servers' agent group as pictured although it still doesn't show the vCD cell (single cell). Searching in Interactive Analytics doesn't have a "vmw_product" filter either.

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sherikman
Contributor
Contributor

I found this post because I had similar problems.

The solution in my case was to edit the /etc/liagent.ini file, disable SSL and restart the liagentd service. Hope this helps somebody else.

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