orian
Hot Shot
Hot Shot

reset password

Hi,

When I try to login with root by ssh to appliance it works fine.

However, when I try to login with root to https://ip_appliance:5480 it doesn't work.

I receivce the following error:

Unable to authenticate user. Please try again.

How can I resolve this problem?

My orchestrator version is 5.5.2945834

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9 Replies
npadmani
Virtuoso
Virtuoso

Login in Console of appliance using root account.

Type following command.

chage -M root 99999

try to then go to VAMI (5480) and login using root account.

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified
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orian
Hot Shot
Hot Shot

same error...

this is the output of the command you suggest:

XXXXXXXXX:~ # chage -M 99999 root

Aging information not changed.

XXXXXXXXX:~ # chage root -l

Minimum:        0

Maximum:        99999

Warning:        7

Inactive:       -1

Last Change:            Feb 07, 2016

Password Expires:       Never

Password Inactive:      Never

Account Expires:        Never

XXXXXXXXX:~ #

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npadmani
Virtuoso
Virtuoso

interesting.

I have faced this issue multiple times with Suse Linux based virtual Appliances offered by VMware. almost in all the cases that command worked.

did you try running command using 'sudo'?

see if that helps.

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified
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orian
Hot Shot
Hot Shot

what do you mean about sudo?

I run the command with root (by ssh)

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npadmani
Virtuoso
Virtuoso

i mean,

sudo chage -M 99999 root

use above command in appliance console login itself.

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified
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orian
Hot Shot
Hot Shot

same situation...

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npadmani
Virtuoso
Virtuoso

restart the appliance, and try doing login in 5480.

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified
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orian
Hot Shot
Hot Shot

I tried it several times.

Maybe the user I try to login by ssh is not the same user I use when connecting by 5480?

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orian
Hot Shot
Hot Shot

any other ideas?

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