Unable to connect to vRO 6.0.1 windows appliance.

[Naineyess]

Hi,

I am trying to login to vRO (6.0.1) client with windows appliance, but it's throwing an error "Invalid License Serial Number !"

I logged in to vRO configuration to update the license but the license tab is grayed out.

Please help me to resolve this issue.

Thanks!!

[Hazenet]

If your temporarily change the database setup in the Configurator, then the Licensing tab gets active again.

Then just change the database back afterwards.

See this blogpos:

Virtual-Stones Virtualization & Cloud computing: vRealize Orchestrator (vRO) licensing pitfall

[Naineyess · Accepted solution]

Thanks for your reply !!

I tried changing database in vRO configuration but it didn't work for me.

Any other solution for the same issue, please help all my work got stuck because of this.

[Hazenet]

I don't have any other solutions.

The "change-database" solution, should be the one to do the trick.

And you have followed the guide here??

Virtual-Stones Virtualization & Cloud computing: vRealize Orchestrator (vRO) licensing pitfall

When you change the database, is the Licensing tab still greyed out? or what happens?

[Naineyess]

Thanks for your help, it's resolved.

[Hazenet]

Could you provide information on how you got it resolved?

To help others that might end up in the same situation.