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Bunty11
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Monitor Service Now - vRO

How can  I monitor Service Now Ticket Queue from vRealize Orchestrator ???

Ticket in Service Now Monitor -> Update --> Close

From vRealize Orchestrator

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sbeaver
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There are multiple methods to make this work.  One way was mentioned above.  Another way is what you have indicated and I have used something like that where vRO would make a call to service now to search for a Change or Incident that matches very specific criteria and takes action based on the search result

Steve Beaver
VMware Communities User Moderator
VMware vExpert 2009 - 2020
VMware NSX vExpert - 2019 - 2020
====
Co-Author of "VMware ESX Essentials in the Virtual Data Center"
(ISBN:1420070274) from Auerbach
Come check out my blog: [www.virtualizationpractice.com/blog|http://www.virtualizationpractice.com/blog/]
Come follow me on twitter http://www.twitter.com/sbeaver

**The Cloud is a journey, not a project.**

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qc4vmware
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We've enabled 2 way communication to ServiceNow where we don't actually monitor a specific queue.  Instead there is a call from ServiceNow into Orchestrator when there is a task that requires Orchestrator to do something.  This has worked really well.  We then update the task in ServiceNow with a response or close the task.  We implemented this a long time ago and used the SOAP connector.  We will eventually migrate it all over to the REST api but have not gotten around to it.  You can also monitor a queue as well if you so choose.  At one point a 3rd party had developed a really nice SNOW plugin for Orchestrator but it was overkill for what we are doing so we never purchased it.

Bunty11
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Cant we make REST API calls from vRO only  to service now

vRO Rest API Call -> Pull -> Read Ticket Contents

vRO REST API Calls -> Patch -> Update ticket Content

vRO REST API Calls -> POST -> Create ticket

??

There would be no need for communication from ServiceNow.

Only communication from vRO wont be sufficient ??

Please advice …..

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sbeaver
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There are multiple methods to make this work.  One way was mentioned above.  Another way is what you have indicated and I have used something like that where vRO would make a call to service now to search for a Change or Incident that matches very specific criteria and takes action based on the search result

Steve Beaver
VMware Communities User Moderator
VMware vExpert 2009 - 2020
VMware NSX vExpert - 2019 - 2020
====
Co-Author of "VMware ESX Essentials in the Virtual Data Center"
(ISBN:1420070274) from Auerbach
Come check out my blog: [www.virtualizationpractice.com/blog|http://www.virtualizationpractice.com/blog/]
Come follow me on twitter http://www.twitter.com/sbeaver

**The Cloud is a journey, not a project.**