Solved: Re: Fresh Install - Unable to launch the Applicati...

L2_L3 · ‎09-22-2016

Hi All-

So I have a green field install and when I attempt to launch the "Start Orchestrator Client" it begins to launch and then fails with application error, Unable to launch the application. When I view the details it showsE

Error: Unable to load resource: https://10.10.10.25:8281/vco/client/7.0.1.3533702/client.jnlp

com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://10.14.1.113:8281/vco/client/7.0.1.3533702/client.jnlp

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main.access$000(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

This is version 7.0.1 Originally I thought it was the build of Java, however when I launch the "Start Orchestrator" in our dev environment (version 7.0.0) it launches and I can login without issue. I have cycled the services multiple times and am at a lost of things to try. I have imported the SSL certs for both vCenter and the PSC virtual machine.

iiliev · ‎09-22-2016

OK, most likely the problem is in your Java version.

From vRO 7.0.1 release notes at http://pubs.vmware.com/Release_Notes/en/orchestrator/vrealize-orchestrator-701-release-notes.html

The Orchestrator client does not run on earlier to Java 8 versions.
You need Java 8 to run the Orchestrator client.

If you open the client JNLP file in a text editor, there should be an attribute version="1.8+" (in <jnlp><resources><j2se>).

View solution in original post

iiliev · ‎09-22-2016

Hi,

Which OS/Java version is this? Please make sure you are using a recent JDK/JRE 8 build.

Details dialog should contain also other information like wrapped exception and console log; please also provide them.

Also, check your proxy/network settings to ensure that nothing is blocking.

L2_L3 · ‎09-22-2016

Thanks for you reply llian

OS is Server 2008R2 ENT, Java version 7 Update 55 (build 1.7.0_55-b13). The ironic part is my 7.0.0 build is launching granted they are in different networks. My proxy settings are blank, can you let me know what might be blocking (idea what to look for), I have opened up the applicable ports on the firewall between my tools VM (on which I am launching vRO) and the orchestrator appliance.

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

at sun.security.ssl.Alerts.getSSLException(Unknown Source)

at sun.security.ssl.SSLSocketImpl.recvAlert(Unknown Source)

at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)